6/10 Good
January 23, 2025
Timeshare pitches and room changes
Booked a king bed suite and they wouldn't let us check until well after 6pm as they "prepared the suite" and kept calling to get us to switch to a full bed suite instead. Finally they called hours later and said they don't have any king suites available and said we had to take a full. They offered to move us to a king for our last night out of 6, it was comically rude. They also rigorously tried to sell timeshares, literally every employee tried to get us to join a timeshare pitch. Also there were cockroaches in the rooms, and they refused to take our dirty towels and made us come to the lobby to pick up fresh ones. The location was nice and I really wanted to like this place but Hilton really dropped the ball here.
Zach
Zach, 5-night trip
Verified Hotels.com guest review