I'll start with the good...Alison at the front desk was GREAT. The G.M Brent was good too, and we didn't see any bedbugs in our beds. Breakfast is actually decent if you get there early...now the bad...our room had SEVERAL issues. The smoke detector was literally taped on with masking tape. There was a long hair in our bed and carpet was definitely in serious need of a vacuum. The shower wall had a large crack and the shower curtain had obvious stains. Every single hallway looked like in hadn't been vacuumed in weeks. Overall building cleanliness was pretty subpar...now the REAL BAD...our brand new truck along with 2 others were broken into by smashing the windows out, AT 7:30AM IN BROAD DAYLIGHT!!! Their "security" left sometime between 7:00 and 7:30 and then as soon as they were gone, boom...they robbed the vehicles, causing a ton of damage to them. I would stay as FAR away from this hotel as possible. Their "security" is useless and I wouldn't be surprised if they were in on the break ins letting them know which vehicles to hit. No way would I EVER stay in this hotel again. If I ever have to go to Memphis again, I'll be staying somewhere away from town in a nicer area. The whole city is just a crime ridden cesspool. Been to Memphis several times and every time I go, it's worse and worse. Even with security on site, you and your vehicles are NOT safe.