2/10 Poor
January 3, 2025
STAY AWAY
Absolutely the worst. Do not come here at. Matter a fact don’t even use hotels.com because they are just as worthless. Picture are incredibly deceitful. I had booked a three night stay and as soon as I walked in it was horrid. Nevermind the small space, the bugs and gnats in the shower were enough to raise concerns to front desk. The not so helpful and rude agent looked at us as if we were stupid and did not want to switch us rooms but ultimately did. Then this one had stains on the bed! Disgusting! I booked the Hilton plaza the next day. Hotels.com did absolutely nothing when I raised my concerns and “followed up with the hotel” after nearly a month of no contact I emailed them to see what was happening and they replied they would get back to me within 48 hours. I received that message 3 times. So an additional week for them to tell me they would not refund me due to their policy.
My recommendation is never to go to this property and to book directly at the hotel you want to stay at. You get rewards and don’t have to deal with hotels.com incompetent customer service
Victor
Victor, 3-night trip
Verified Hotels.com guest review