8/10 Very Good
November 22, 2024
Downtown Santiago
This large hotel is rather dated in style. It could be a large hotel anywhere in the USA of a standard bland design. We waited two hours to check in. On arrival in the room the safe didn't work nor did the refrigerator but it did have a lovely view, though once again we were allocated this room only after I insisted that this is what we had requested. In keeping with all hotels in this group it is incredibly difficult to contact the hotel. There is a telephone number on the website but as an international traveller it is far too expensive to make a phone call to a different continent. There is no email address for the front desk or the concierge if you want advice about trips, restaurants etc. If you contact Marriott Convoy our experience is that you don't get a response. However the staff are lovely and the restaurants serve tasty food. If you book a club room the view from the 21st floor room is fantastic. Food and drink offerings here more than enough.
Verified traveler
2-night trip
Verified Hotels.com guest review
