Hotel gave me room not in the building that I have reserved but on a different building, behind the hotel and the room is looking to the street in the back.
I made a reservation for a sea view room but hotel gave me a room in a different complex.
I have asked for a replacement but they didn't help and told me that there is no other room. They are saying that I need to solve this with you.
I request either a proper room replacement or at least 30% discount on the room rate as I have paid additional 50€ per night just for sea view compared to other hotels in the region.
Could you please help me on this case?
Thanks a lot and best regards,
Mehmet