4/10 Fair
November 12, 2024
Hello, I am one of the guests who stayed with my husband in Room 405 at The 7 Hotel in Lisbon from November 10th to 11th for a one-night stay. This was our first visit to Lisbon, and after careful consideration, we chose The 7 Hotel due to its high ratings on Google, and we had high expectations.
The receptionist was very friendly and helpful, which we greatly appreciated. However, the condition of the room assigned to us was not satisfactory. The bathroom ventilation was poor, which filled the room with an unpleasant odor. The biggest issue was the bed, which had a sunken middle section. This caused excessive noise whenever we turned over, and the discomfort led to back pain, so my husband and I could barely sleep and were awake most of the night.
We had looked forward to this brief 2-day trip, but the uncomfortable bed prevented us from getting any restful sleep, leaving us in poor condition. We had high expectations for our stay, so it was very disappointing to have this experience.
Verified traveler
1-night trip
Verified Hotels.com guest review