Arrived tired at 9:00 p.m. after long flight to find the condo still being cleaned, although it was meant to be available for check in at 3:00 p.m.
After the crew left, I was allowed in and found dirty sheets shoved in a closet with the door hanging off. The bathroom fixtures were rusted and the grout looked filthy. There were signs of what looked like mold. The drapes and carpets were old. The air smelled heavily of chlorine from heavy use by the cleaning crew.
I asked the front desk to move me. He told me to call the (offsite) manager. The phone was answered by a recording. I left a message but never heard back.
That night, even with windows open I got little sleep.
The next morning I asked the front desk to call for me. Another message was left – to no avail.
I returned from meetings in the evening to find the chlorine smell gone but a damp mildew smell remained.
I tried to use the Internet but found the wi-fi to be very slow.
I still hadn’t heard from mgmt. the next day, so asked my office to call again for me. They actually got to leave a message with a person rather than a machine but mgmt. still didn’t get back to me.
In 25 years of traveling extensively on business, I have never experienced such a complete lack of management response as during this stay.
Management has continued to refuse to talk with me, has offered no apology or any offer to atone for their failure to provide proper service during my uncomfortable stay. How could this happen in Orlando?