Located close to National Museum of Singapore and Peranakan Museum, JEN Singapore Orchardgateway by Shangri-La offers a warm welcome with international cuisine at Makan at Jen. Relax in the spa tub or unwind by the rooftop pool, where cabanas and sun loungers await. The helpful staff has left a lasting impression on previous guests.
Reviews
9.09.0 out of 10
Wonderful
Popular amenities
Bar
24/7 front desk
Free parking
Gym
Main amenities (12)
Daily housekeeping
Restaurant and bar/lounge
Outdoor pool
Rooftop terrace
Breakfast available
24-hour health club
Hot tub
Pool bar
Room service
Meeting rooms
Terrace
24-hour front desk
For families (6)
Children stay free
Free cribs/infant beds
Private bathroom
Television
Terrace
Daily housekeeping
The current price is P10,737
P10,737
P12,874 total
includes taxes & fees
Mar 16 - Mar 17
Room options
Available filters for rooms
Showing 10 of 10 rooms
View all photos for Superior Room, 1 King Bed
Superior Room, 1 King Bed
Highlights
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Bathrobes
Coffee/tea maker
27 sq m
Sleeps 3
1 King Bed
View all photos for Panorama Club Room, 1 King Bed
Panorama Club Room, 1 King Bed
Highlights
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Bathrobes
Coffee/tea maker
55 sq m
City view
Sleeps 4
1 King Bed
View all photos for Club Deluxe Room, 1 King Bed
Club Deluxe Room, 1 King Bed
Highlights
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Bathrobes
Coffee/tea maker
32 sq m
Sleeps 4
1 King Bed
View all photos for Club Room, 1 King Bed
Club Room, 1 King Bed
Highlights
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Bathrobes
Coffee/tea maker
27 sq m
Sleeps 3
1 King Bed
View all photos for Deluxe Room, 1 King Bed
Deluxe Room, 1 King Bed
Highlights
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Bathrobes
Coffee/tea maker
32 sq m
Sleeps 4
1 King Bed
View all photos for Deluxe Room (Family)
Deluxe Room (Family)
Highlights
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Bathrobes
Coffee/tea maker
47 sq m
Sleeps 4
1 King Bed
View all photos for Superior Room, 1 King Bed, City View
National Museum of Singapore - 15 min walk - 1.3 km
Bugis Street Shopping District - 20 min walk - 1.7 km
Marina Bay Sands Casino - 6 min drive - 4.5 km
Getting around
Seletar Airport (XSP) - 23 min drive
Singapore Changi Airport (SIN) - 29 min drive
Senai International Airport (JHB) - 66 min drive
Batam Batu Besar (BTH-Hang Nadim) - 22.6 miles/36.4 km
Kempas Baru Station - 33 min drive
JB Sentral - 40 min drive
Somerset Station - 1 min walk
Dhoby Ghaut Station - 10 min walk
Orchard Station - 12 min walk
Restaurants
Don Don Donki - 3 min walk
Guzman Y Gomez - Orchard Gateway - 3 min walk
Coffeesmith - 3 min walk
Drink Drunk Donki - 3 min walk
Makan, Jen - 1 min walk
About this property
JEN Singapore Orchardgateway by Shangri-La
JEN Singapore Orchardgateway by Shangri-La features a rooftop terrace and puts you within a 5-minute walk of Orchard Road. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Makan at Jen, which serves international cuisine and is open for breakfast, lunch, and dinner. Other features include a poolside bar, a 24-hour health club, and a fitness center. Fellow travelers like that it's only a short walk to public transportation: Somerset Station is steps away and Dhoby Ghaut Station is 10 minutes.
Languages
Chinese (Mandarin), English, Hindi, Japanese, Korean, Malay
At a glance
Hotel size
499 rooms
Arranged over 10 floors
Arriving/Leaving
Check-in time starts at 3:00 PM
Contactless check-in available
Express check-in/out available
Check-out time is noon
Contactless check-out available
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Children
One child (11 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
Pets
No pets or service animals allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free onsite self parking
Onsite parking limited
Other information
Designated smoking areas
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 7:00 AM–10:30 AM
Restaurant
Bar/lounge
Poolside bar
Room service (limited hours)
Snack bar/deli
Traveling with children
Children stay free (see details)
Children's menu
Working away
Meeting rooms
Computer station
Conference space (452 square feet)
Services
24-hour front desk
Concierge services
Dry cleaning/laundry services
Luggage storage
Porter/bellhop
Bicycle rentals
Free pool cabanas
Pool loungers
Pool umbrellas
Facilities
Safe-deposit box at front desk
Rooftop terrace
24-hour health club
An outdoor pool
Hot tub
Banquet hall
Accessibility
Elevator
Well-lit path to entrance
Stair-free path to entrance
Room amenities
Be entertained
40-inch flat-screen TV
Cable TV channels
Home comfort
Air conditioning
Coffee/tea maker
Bathrobes and slippers
Iron/ironing board (on request)
Sleep well
Blackout drapes/curtains
Free crib/infant bed
Bed sheets provided
Freshen up
Private bathroom
Free toiletries
Hair dryer
Towels
Stay connected
Desk
Free WiFi
Free local calls
More
Daily housekeeping
In-room safe (laptop compatible)
Special features
Dining
Makan at Jen - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.
Trippi - This poolside rooftop bar serves light fare only. Open daily.
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately SGD 45.14 for adults and SGD 22.57 for children
Children & extra beds
Rollaway beds are available for SGD 107.91 per night
Pool, spa, & gym (if applicable)
Pool access available from 6:00 AM to 10:30 PM
Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
Also known as
Traders Hotel
Traders Orchardgateway Hotel Singapore
Traders Orchardgateway Singapore
Hotel Jen Orchardgateway Singapore Shangri-La
Hotel Jen Orchardgateway
Jen Orchardgateway Singapore
Jen Orchardgateway
Hotel Jen Orchardgateway Shangri-La
Jen Orchardgateway Shangri-La
Hotel Jen Orchardgateway Singapore by Shangri La
Hotel Jen Orchardgateway Singapore Shangri-La
Hotel Jen Orchardgateway Shangri-La
Jen Orchardgateway Singapore Shangri-La
Jen Orchardgateway Shangri-La
Hotel Hotel Jen Orchardgateway Singapore by Shangri-La Singapore
Singapore Hotel Jen Orchardgateway Singapore by Shangri-La Hotel
Hotel Hotel Jen Orchardgateway Singapore by Shangri-La
Traders Orchardgateway Hotel Singapore
Hotel Jen Orchardgateway Singapore by Shangri La
Hotel Jen Orchardgateway Singapore by Shangri-La Singapore
Hotel Jen Orchardgateway Singapore
Jen Orchardgateway Shangri La
Frequently asked questions
Does JEN Singapore Orchardgateway by Shangri-La offer free cancellation for a full refund?
Yes, JEN Singapore Orchardgateway by Shangri-La does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at JEN Singapore Orchardgateway by Shangri-La?
Yes, there's an outdoor pool. Guests have pool access from 6:00 AM to 10:30 PM.
Are pets allowed at JEN Singapore Orchardgateway by Shangri-La?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at JEN Singapore Orchardgateway by Shangri-La?
Yes, there's free self parking. Parking spots may be limited.
What are the check-in and check-out times at JEN Singapore Orchardgateway by Shangri-La?
You can check in starting at 3:00 PM. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
Is there an onsite casino at JEN Singapore Orchardgateway by Shangri-La?
No, this hotel doesn't have a casino, but Marina Bay Sands Casino (6-min drive) and Resort World Sentosa Casino (11-min drive) are both nearby.
What is there to do at JEN Singapore Orchardgateway by Shangri-La and nearby?
JEN Singapore Orchardgateway by Shangri-La has an outdoor pool and a 24-hour health club, as well as a hot tub.
Are there restaurants at or near JEN Singapore Orchardgateway by Shangri-La?
Yes, Makan at Jen offers international cuisine, pool views, and poolside dining.
What's the area around JEN Singapore Orchardgateway by Shangri-La like?
JEN Singapore Orchardgateway by Shangri-La is in Orchard, a short 1-minute walk from Somerset Station and 5 minutes' walk from Orchard Road. Travelers give top marks for the hotel's prime location.
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JEN Singapore Orchardgateway by Shangri-La Reviews
Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.4/10
Cleanliness
9.0/10
Staff & service
9.0/10
Amenities
9.0/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
10/10 Exceptional
December 1, 2024
We had a nice stay!
Nat
Nat, 3-night trip
10/10 Exceptional
February 4, 2025
Great city stay - Singapore
Stayed three nights with my sister. The location was great and just really liked the feel and comfort. The roof terrace with bar and pool was also a plus. Great option with views across the city
Karen
Karen, 3-night trip
10/10 Exceptional
January 13, 2025
Kids will love it.
Fantastic holiday - absolutely one of the best rocking hotels in orchard in Singapore. Would love to have the return to this hotel.
Lokesh
Lokesh, 5-night trip
10/10 Exceptional
November 23, 2024
A great hotel to stay in close to a lot of restaurants and shopping centers. Great breakfast and very convenient for all transportation
Mohammed
Mohammed, 1-night trip
10/10 Exceptional
November 25, 2024
Great location - close to everything. Already planning on staying here on our next Singapore visit.
Dannette
Dannette, 4-night trip
10/10 Exceptional
October 16, 2024
Fantastic pool, yummy breakfast and nice rooms
Emma
Emma, 3-night trip
10/10 Exceptional
November 27, 2024
Excellent location right above Somerset MRT
Breakfast - varied buffet
Staff helpful and friendly
JOHN
JOHN, 7-night trip
10/10 Exceptional
January 7, 2025
Great location and service
We love staying in this hotel, is the second time. The location is great because you are at an MRT station literally, don't even have to go out to the street to get in the MRT. There are many things to eat around, great location. Service is very good, we love the pool, rooftop with a great view to relax after a busy day.
Ana Paola
Ana Paola, 4-night trip
10/10 Exceptional
February 1, 2025
Great service
Very nice and accommodating. Let us have an early check in. Offered a shower to freshen up. Great service.
RANDOLPH
RANDOLPH, 2-night trip
10/10 Exceptional
November 17, 2024
Rooftop bar and pool is beautiful. The breakfast buffet was amazing. Rooms were clean beds comfortable and views were excellent.
Bonnie
Bonnie, 3-night trip
10/10 Exceptional
November 28, 2024
Very child friendly so suitable for young families like ours.
Highlights were the pool, filtered water tap in the room and location of the hotel.
Verified traveler
7-night trip
10/10 Exceptional
October 2, 2024
Great location great facilities for a mid priced hotel
John
John, 4-night trip
10/10 Exceptional
November 19, 2024
Great place to stay. Enjoyed the rooftop pool and it’s beautiful view of the Singapore skyline.
Very close to shopping, dinning and transportation
Mohammed
Mohammed, 3-night trip
8/10 Very good
November 24, 2024
Very good location! There’s an MRT station right beside the hotel so it’s easy to go around and meet up with people.
Ma. Andrea
Ma. Andrea, 3-night trip
10/10 Exceptional
November 30, 2024
Great hotel
Very nice hotel! Clean and modern, eco friendly. Lovely swimming pool with stunning view.
Location is great near to train station.
We enjoy the time spent there.
C
C, 2-night trip
10/10 Exceptional
November 19, 2024
Staff were friendly and accommodating to our needs. They were very quick to respond to our inquiries and personal requests. Highly recommend this hotel.
Maria
Maria, 3-night trip
10/10 Exceptional
November 5, 2024
The location of the hotel is excellent. The MTR and shopping and restaurants are conveniently located below the hotel. The room was nice. We would stay there again in future visits.
Sonia
Sonia, 2-night trip
10/10 Exceptional
October 13, 2024
Great pool and roof top bar
tracey
tracey, 1-night trip
10/10 Exceptional
October 14, 2024
Amazing stay and highly recommended! From check-in process to the room, all exceeded expectations. Optional breakfast was delightful and delicious! Would stay again!
Nancy
Nancy, 2-night trip
10/10 Exceptional
November 7, 2024
The hotel was very nice, beds are comfortable and the Roma are very quiet overnight. The staff was very nice and checked us in at 8:00AM as we had just arrived from a 16 hour flight.
Bradley
Bradley, 2-night trip
10/10 Exceptional
November 21, 2024
Conveniently located in the heart of Orchard Road’s shops and restaurants, with easy access to the basement’s MRT station! Quiet room with thoughtful amenities, would definitely stay again!
Yvonne
Yvonne, 8-night trip
10/10 Exceptional
September 23, 2024
This the second time at the hotel and it’s in a great location with excellent access to metro and restaurants.
Gastone
Gastone, 4-night trip
8/10 Very good
July 28, 2024
Very good location and friendly staff.
Ryoko
Ryoko, 2-night trip
10/10 Exceptional
November 28, 2024
Great location. Lots to see within walking distance. Staff were amazing. Room was spacious. Gym open 24 hours. Roof top swimming pool with good views
Definitely stay there again.
DENESE
DENESE, 2-night trip
10/10 Exceptional
August 20, 2024
Great location, fantastic room amenities, superb Services