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Overall score and ratings

8.6

Fabulous

8.7/10

Cleanliness

8.9/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8/10 Very Good

Service was great. Only issue was that all of the f&b facilities were closed due to covid. Had to go out to the city centre for food or order in for most of the days.
6-night trip
Verified Hotels.com guest review

8/10 Very Good

Great facilities.
This is a very nice hotel with many facilities. There are lovely swimming pools, situated by a wonderful beach. The gym was good with nice view of pool & beach whilst working out. Spa area has sauna, steam room & jacuzzi plus the option to have many types of massage treatments. The staff were lovely. My only small criticism (very small) was the distance to Danang City centre. Though Marble Mountain is a short walk from hotel.
Phillip, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

1-night trip
Verified Orbitz guest review

8/10 Very Good

The staff and facilities were great. The separate comfortable check in of the LEVEL was amazing. The pools and grounds were great. The Gym was good. I did not like the buffet at Cap Nao. The food was too cold being outside in the brisk evening breeze. The food should be inside and over warmers. The Cleaners need to do a proper cleaning at least every other day.
SteveP, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

David, 1-night trip
Verified Hotels.com guest review

6/10 Good

Good, but give "the level" a miss
Very nice overall - although the construction was a bit loud. However, the reason for my score is that we paid a lot of extra money for the "level" package, as we had done this before at the Melia resort in Bali. To our disappointment, the level was not on the same "level" -- screaming children everywhere, no real sense of being special, no free food or drinks other than in the level lounge, and at certain times.... If you want to stay here, for a normal booking its great, but I dont recommend paying the extra money for the level.. its not worth it in my opinion.
Michelle, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

2-night trip
Verified Expedia guest review

4/10 Fair

This hotel was terrible. There were no people it was a ghost town and beach was closed. We didn’t see any other people the whole time which made us only last 1 night. They were not helpful in the cancelling process. Breakfast was mediocre and their was nothing to do in the resort. Would not stay here again.
2-night family trip
Verified Expedia guest review

2/10 Poor

1-night trip
Verified Expedia guest review

10/10 Exceptional

Was perfect. The level rooms have evening cocktails and noon tea included. The choice was good.
3-night family trip
Verified Hotels.com guest review