Gardenhotel Crystal features snowboarding and puts you within a 15-minute drive of Achensee. You can grab a bite to eat at the coffee shop/cafe and visit the spa to be pampered with hot stone massages, body wraps, or aromatherapy. Other highlights include 2 outdoor pools, an indoor pool, and a bar/lounge. Skiers will appreciate access to ski passes and storage.
Check-in start time: 3 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Check-out time is 11 AM
Special check-in instructions
This property offers transfers from the airport and train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 10:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation
At check-in, guests must provide a record of full COVID-19 vaccination
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Children
Children (5 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
Pets
Pets allowed (dogs only)*
Food and water bowls available
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free onsite self parking
Wheelchair-accessible parking on site
Electric vehicle charging point on site
Transfers
Free train station pick-up*
Other information
Smoke-free property
Property amenities
Food and drink
Free buffet breakfast each morning 7:00 AM–10:30 AM
Restaurant
Bar/lounge
Coffee shop
Coffee/tea in a common area
Room service (limited hours)
Traveling with children
Children stay free (see details)
Children's pool
Playground
What to do
Fitness classes
Mountain biking
Pool table
Golf lessons nearby
Hiking/biking trails nearby
Horse riding nearby
Wildlife viewing nearby
Ice skating nearby
Working away
Business center
Conference center
Services
Front desk (limited hours)
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Wedding services
Multilingual staff
Bicycle rentals
Pool loungers
Pool umbrellas
Ski storage
Facilities
1 building/tower
Built in 1970
Safe-deposit box at front desk
Garden
Terrace
Library
Fitness center
2 outdoor pools
An indoor pool
Arcade/game room
Full-service spa
Spa tub
Sauna
Massage/treatment rooms
Steam room
Banquet hall
Traditional architecture
Accessibility
Elevator
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Ski
Ski passes
Snowboarding
Ski storage
Ski lifts nearby
Ski runs nearby
Downhill skiing nearby
Ski lessons nearby
Ski rental shops
Snowshoeing nearby
Room amenities
Be entertained
48-inch flat-screen TV
Satellite TV channels
Home comfort
Heating
Bathrobes and slippers
Sleep well
Hypo-allergenic bedding
Soundproofed rooms
Premium bedding
What to enjoy
Balcony or patio
Freshen up
Private bathroom
Bathtub or shower
Free toiletries
Hair dryer
Towels
Stay connected
Desk
Free WiFi
Phone
More
Daily housekeeping
In-room safe
Guidebooks/recommendations
Special features
Spa
Crystal Spa und atrium Spa has 4 treatment rooms and outdoor treatment areas. Services include hot stone massages, sports massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.
The spa is open daily. Children under 14 years old are not allowed in the spa without adult supervision.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
A tax is imposed by the city: EUR 2.60 per person, per night
Renovations and closures
The following facilities are closed seasonally each year. They will be closed from October 21 to November 27:
Swimming pool
Pets
Pets are allowed for an extra charge of EUR 25 per pet, per day
Pool, spa, & gym (if applicable)
The seasonal pool is open from May to September
Guests under 14 years old are not allowed in the swimming pool, fitness facility, or spa tub
Children under 14 years old are not allowed in the spa without adult supervision
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.
This property accepts credit cards. Cash is not accepted.
Cashless transactions are available.
Also known as
Gartenhotel Crystal
Gartenhotel Crystal Fuegen
Gartenhotel Crystal Hotel
Frequently asked questions
Does Gardenhotel Crystal offer free cancellation for a full refund?
Yes, Gardenhotel Crystal does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Gardenhotel Crystal?
Yes, there are 2 outdoor pools, an indoor pool, and a children's pool.
Are pets allowed at Gardenhotel Crystal?
Yes, dogs are welcome. There's a charge of EUR 25 per pet, per day. Food and water bowls are available.
Is parking offered on site at Gardenhotel Crystal?
Yes, there's free self parking. Electric vehicle charging is available.
What are the check-in and check-out times at Gardenhotel Crystal?
Check-in start time: 3 PM; Check-in end time: 10:00 PM. Check-out time is 11 AM.
What is there to do at Gardenhotel Crystal and nearby?
During the winter, enjoy onsite recreation like snowboarding and return when the snow melts for mountain biking and hiking. Additional recreation onsite includes fitness classes. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 2 outdoor swimming pools. Gardenhotel Crystal also has an indoor pool, a sauna, and a steam room, as well as an arcade and a garden.
Are there restaurants at or near Gardenhotel Crystal?
Yes, there's an onsite restaurant.
Does Gardenhotel Crystal have any outdoor private spaces?
Yes, every room features a balcony or patio.
What's the area around Gardenhotel Crystal like?
Gardenhotel Crystal is a short 1-minute walk from Zillertal and 4 minutes' walk from Spieljoch Cable Car.
Gardenhotel Crystal Reviews
Reviews
9.6
Exceptional
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
10/10
Cleanliness
9.6/10
Staff & service
9.0/10
Amenities
9.0/10
Property conditions & facilities
9.4/10
Eco-friendliness
Reviews
10/10 Exceptional
February 24, 2020
Teemu
Teemu, 5-night family trip
Verified Hotels.com guest review
10/10 Exceptional
March 20, 2019
Beautiful hotel. Very well run by management. Friendly and helpful staff.
Nice bar area. Pool table and games room was a nice facility to use after dinner.
Pool and spa area was well kept.
Breakfast was plentiful and the five course dinner was lovely.
Recommended
Verified traveler
3-night romance trip
Verified Expedia guest review
10/10 Exceptional
October 12, 2022
Alisa
Alisa, 7-night trip
Verified Expedia guest review
8/10 Very Good
October 6, 2022
Schöner Aufenthalt
Fabian
Fabian, 3-night romance trip
Verified Expedia guest review
10/10 Exceptional
September 16, 2022
Tolles Hotel - gute Lage (5 Minuten zur Seilbahn zu Fuß), schöner Naturpool draußen, bei schlechterem Wetter lässt es sich mehr als gut im schön und stilvoll gestalteten Wellnessbereich aushalten. Das Personal super freundlich und zuvorkommend, der Service wirklich top. Wir würden jederzeit wiederkommen.
Christin
Christin, 3-night trip with friends
Verified Expedia guest review
10/10 Exceptional
August 27, 2022
Es war traumhaft
Kirsten
Kirsten, 7-night romance trip
Verified Expedia guest review
10/10 Exceptional
September 21, 2020
Sehr schön mit Wert auf Details, sauber und hervorragender Service
Laura
Laura, 7-night romance trip
Verified Expedia guest review
10/10 Exceptional
August 4, 2020
Hervorragende Qualität an Ausstattung, Hygiene, Essen und sehr freundlich. Sehr zu empfehlen!
Christina&Marko
Christina&Marko, 7-night romance trip
Verified Expedia guest review
10/10 Exceptional
February 21, 2020
Verified traveler
1-night trip
Verified Expedia guest review
8/10 Very Good
January 6, 2020
Gutes Wellnesshotel
Das Gartenhotel Crystal ist ein grosses sehr schönes Hotel mit einer neuen sehr schönen und grossen Wellnessanlage die uns sehr gut gefallen hat.
Alfred
Alfred, 5-night trip
Verified Hotels.com guest review
10/10 Exceptional
January 3, 2020
Verified traveler
6-night trip
Verified Expedia guest review
10/10 Exceptional
August 14, 2019
Gutes Essen und viel Entspannung
Entspannende Stimmung, schöner Naturpool, viele eigene Produkte, sehr leckeres Essen und nette, grösstenteils einheimische Bedienung. Wir kommen gerne wieder einmal. :-)
Stefan
Stefan, 2-night romance trip
Verified Hotels.com guest review
10/10 Exceptional
August 8, 2019
Dejligt hotel!
Fantastisk hotel.
Kort afstand til alt :)
Vi kommer helt sikkert retur!
Verified traveler
8-night family trip
Verified Hotels.com guest review
10/10 Exceptional
February 16, 2019
Spa-Bereich war super. Freundlichkeit der Mitarbeiter ebenso.
Verified traveler
2-night romance trip
Verified Expedia guest review
10/10 Exceptional
September 10, 2018
Kan anbefales!
Hyggelig hotell med god frokost og behjelpelig personale. Fine og store rom, behagelig seng.
Terese
Terese, 1-night family trip
Verified Hotels.com guest review
8/10 Very Good
June 15, 2018
Rolles Hotel direkt am Berg
Ein wirklich zauberhaftes Hotel.
Hervorragendes Essen
Überdurchschnittlich freundliches Personal
Sehr schöne Anlage. Der ganze Garten ist mit Kräuter, Beeren, Gemüse und toller Bepflanzung angelegt.
Der Schwimmteich läd zum verweilen mit ganz gemütlichen LoungeLiegen ein.
Hallenbad, Kinderbereich,Dampfbad und Whirlpool Bereich ist sehr sauber, etwas veraltet. Der neue Spa Bereich ist hervorragend und absolut empfehlenswert!!!!
Die Zimmer sauber, mit persönlicher Begrüßung.
Zum Abschied hat jeder von uns ein Lunchpaket bekommen, welches ich sehr zuvorkommend fand.
Wir kommen auf jeden Fall wieder !!!!!