We enjoyed our stay a lot. The hotel staff are very nice, friendly, professional in serving guests from hotel reception staff who welcomed us to the staff in club lounge and breakfast area. The reception staff are mixed of nationalities, who can speak Jap, English, mandarin and Cantonese. The first impression is the hotel’s thoughtfulness in its luxurious, elegant design in all the interior decoration design details from matching furnitures, wall deco to the use of lights, and bathroom faucets in their colours, pattern and style.
We stayed in executive king room with free breakfast, high tea and happy hour access, Room mini bar is free. We checked in late from Otaru and missed the high tea. Hotel is nice to let us come back again next day to enjoy it. Knowing us celebrating our 20th anniversary, hotel especially decorated the room with towel swans and balloons and some snacks.
Both the breakfast and tea are nicely presented and served with high-quality level food. Bathroom amenities are pretty good. The air condition is not cool enough but at least acceptable. Inside hotel activities are mainly a small gym room and spend a good relaxing time at its executive lounge.
The only drawback is the location being a bit far from central tourist spots & popular shopping. Not as convenient for walking. The nearby are beer museum and Sapporo factory. Its vibe is a bit quiet and not too hip. But I think the level of this hotel’s quality service compensates and it’s worth the value.