The staff appeared to be poorly trained and not at all concerned with the customer. The beds, although the staff claimed they were queen sized, theyy were mere doubles. The mattresses were foam, not spring, and if you weighed laß than 100lbs., they would have been quite comfortable. The staff appeared to care less if you had any special needs and they seemed to be unable or unwilling to be of assistance. The breakfasts, however, were wonderful and the building condition was top notch.