4/10 Fair
Mar 22, 2025
Bad Experience
The property is located high up behind Bakoven and close to Camps Bay with wonderful views over the coast facing South West. The apartment has a large sitting room, good sized bedroom with en-suite and a large terrace with sea views. The sitting room had folding glass doors which open onto the terrace. Unfortunately the wooden frame in one of the key door panels was broken and the glass was falling out which meant that we couldn’t open or close the bifold doors without incurring further damage. We were unable to open up the room to the terrace and as the windows were exposed to the sun for most of the day, the room was like an oven, even with the curtains pulled. Not being able to use the doors meant that our five days at Auberge was far less enjoyable than it might have been. In addition, our stay was further spoiled by the lack of TV as it was also broken, which was somewhat annoying as I was hoping to watch some sport. I appreciate that items in rental properties do get broken but the Auberge is not a low cost rental and more effort should have been made to alleviate our inconvenience. We never received a proper apology. The owner did after some prompting offer a miserable ZAR 1000 rental reduction, equivalent to some 0.4% of the total, which I don‘t consider begins to compensate for the poor state of the property. On settlement, I was asked to pay in Euros which incurred extra exchange fees.
All in all Auberge was not a happy experience and I would not recommend it.
Neil
Neil, 5-night trip
