August 18, 2022
Stunning view/ mediocre service
Price of rooms reflect an unmatched view and location. But the quality of breakfast and dinner were disappointing. If you like a stale croissant with the most amazing view for 50 euros- this is the hotel. Importantly, the worst part of the hotel was the staff. No one went beyond greeting to do anything. The parking is an absolute nightmare to figure out and the hotel never emailed or made us aware of the circumstances. So all around, not the best value for the incredibly expensive price- other than the view. Our daughter wanted to come join us for one night, and not only was the hotel completely reluctant to provide a cot, they would not even allow her to come with us in the shuttle to the beach. All five of our family members took a van, while our daughter had to take a TukTuk motorcycle to the beach, where she was also prohibited from entering due to “full capacity”, but there were at least 50% open chairs and umbrellas. The hotel staff was so unwilling to help us find a solution to our daughter having no where to sleep for the night to the point where we felt genuinely uncomfortable with her even entering the hotel with us. We offered to pay extra money for her to enter the beach, or shuttle, or even another cot, but they were unmovable. It was not so much that the policy was so severe, but that the service was so unwilling to assist us in alternative solutions. Our stay was fine until this stain of an experience.
Marjan, 3-night family trip
Verified Hotels.com guest review