Despite my cousin and I, who did not speak a lick of Italian at the time we checked in, the staff was very friendly, patient, and helpful. We stayed for a week, and we always returned to the room in spotless condition. The location was very close to all the major historical sites we wanted to visit, but far enough away to be quiet. There were times it got fairly noisy outside, especially with the window open, but never unbearably so. The dog was very cute!