My wife and I booked the room using my phone and limited wifi service a day prior to our arrival. We traveled from Switzerland to Austria and then Germany. We didn't arrive until 10 pm and the receptionist (maybe owner) gave my wife attitude about our late arrival. We had only booked a single room and I requested a roll away bed, as the Hotels.com website instructed we could request. The receptionist said it would not fit and then gave us our room key. To my surprise the room was spacious. My wife felt the decor was "creepy" and it didn't help that our television was broken. Still, we just needed a safe place to crash, so I was happy. The following morning, after a quaint breakfast, we checked out and the price was 2x the amount I agreed to on Hotels.com. He told me 2 people = twice the price. He told me that this was normal as it was 2 people showering, etc. I knew I would have to pay for the extra breakfast, but took issue with this. The owners were argumentative and while they could converse with me in English, said nastier things to my wife in German (apparently). It left a horrible impression of the hotel and ruined our entire day. I understand that some of miscommunication was due to the fact that we could not contact the hotel directly prior to our arrival, but I have never experienced anything like that.