I recently stayed at this charming hotel. It was a convenient location for city shopping and an impeccably clean and tidy environment. The Victorian, slightly industrial decor was an absolute delight, adding a unique character to the place. The staff were consistently friendly and polite, contributing positively to the overall experience. Additionally, the food and drink prices were reasonable, making dining in the hotel a pleasant and affordable option.
However, there was a notable downside. Upon checking in, we were informed that we had been allocated 'The Shoe Box Room' due to booking through an agent, specifically originally with Expedia, rather than directly with the hotel. While the room itself met our needs, this practice felt somewhat condescending, particularly since we were paying a higher rate compared to some top hotels in Bristol's trendy Clifton area.
Overall, the hotel's positives outweigh this minor issue. I hope the management reconsiders this approach to ensure all guests feel equally valued, regardless of how they book their stay.