6/10 Good
November 16, 2024
Not really a 4 person room on our junior suite res
We were taken aback by no parking instructions and upon arrival the person at the front desk received us by asking us to wait while he finished the text he was in the middle of. After a couple of mins of watching him completing the text message, we were greeted and got checked in. When getting to the room, both of the TVs were not working. An engineer had to be called to take the "this room has been checked out" message out.
We did a reservation for 3 adults and a 16 year old. We only got one bed and expected the adult and a young adult to sleep in a strange modern looking sofa right on the floor. They offered a rollaway bed although our expectation for four people would be to have places to sleep for four people.
Due to our initial bad impression of service and not really had our 4 person room reservation, we will not be staying at this hotel again.
Verified traveler
1-night family trip
Verified Hotels.com guest review