When you stay at Mercure Lisboa Hotel, you'll be just a 5-minute drive from Rossio Square and Campo Grande. Guests can splash around at the indoor pool or grab a bite to eat at the coffee shop/cafe. This Art Deco hotel is also just a 5-minute drive from Avenida da Liberdade and Santa Justa Elevator. Fellow travelers say great things about the helpful staff. Public transportation is just a short walk: Jardim Zoologico Station is 7 minutes and Sao Sebastiao Station is 15 minutes.
Languages
English, French, German, Portuguese, Spanish
At a glance
Hotel size
104 rooms
Arranged over 9 floors
Arriving/Leaving
Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is noon
Contactless check-out available
Late check-out subject to availability
Restrictions related to your trip
Check COVID-19 restrictions.
Special check-in instructions
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
This property’s indoor pool hours are 7 AM-10 AM and 5 PM-9 PM Monday-Friday, and 11 AM-7 PM Saturday-Sunday.
All guests, including children, must present a valid identity card or passport with photo, or equivalent document (such as a birth certificate) at check-in. Per property policy, minors younger than 18 who are not accompanied by their parents should present a notarized permission letter from a parent or guardian. Additional check-in policies apply.
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
One child (15 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
No cribs (infant beds)
Pets
Pets not allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Onsite self parking (EUR 11 per day)
Wheelchair-accessible parking on site
Electric vehicle charging point on site
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) 6:30 AM–10:30 AM on weekdays and 7:00 AM–11:00 AM on weekends
Coffee shop
Coffee/tea in a common area
Room service (limited hours)
Snack bar/deli
Traveling with children
Children stay free (see details)
Working away
Meeting rooms
Computer station
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Limo or town car service
Dry cleaning/laundry services
Free newspapers in lobby
Luggage storage
Multilingual staff
Bicycle rentals
Facilities
1 building/tower
Built in 2001
Safe-deposit box at front desk
Library
Television in common areas
An indoor pool
At least 80% of food locally-sourced
At least 80% organic food
Vegan dining options
Vegetarian dining options
Annual offsets purchased for at least 10% of carbon footprint
Humane treatment of captive wild animals
At least 10% of profits reinvested in community & sustainability
Local culture & ecosystem education
Double-glazed windows
At least 80% lighting from LEDs
Comprehensive food waste policy
Comprehensive recycling policy
No plastic soda bottles
No plastic coffee stirrers
No plastic drinking straws
No plastic water bottles
Reusable cups only
Reusable tableware only
Banquet hall
Art Deco architecture
Accessibility
Elevator
Wheelchair-accessible parking
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Well-lit path to entrance
Stair-free path to entrance
Room amenities
Be entertained
32-inch LCD TV
Premium cable channels
Home comfort
Air conditioning
Coffee/tea maker
Sleep well
Blackout drapes/curtains
Soundproofed rooms
Bed sheets provided
What to enjoy
In-room massage
Freshen up
Private bathroom
Bathtub only
Bidet
Eco-friendly toiletries
Hair dryer
Towels
Stay connected
Desk
Free WiFi
Phone
Food and drink
Free bottled water
More
Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Eco-friendly toiletries
Eco-friendly cleaning products provided
Energy-saving switches
LED light bulbs
Recycling
Water-efficient showers only
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.
Optional extras
Buffet breakfast is offered for an extra charge of approximately EUR 15 to 15 for adults, and EUR 15 to 15 for children
Early check-in can be arranged for an extra charge of EUR 20 (subject to availability)
Late check-out can be arranged for an extra charge of EUR 30 (subject to availability)
Parking
Self parking costs EUR 11 per day
Pool, spa, & gym (if applicable)
Pool access available from 9:00 AM to 9:00 PM
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a fire extinguisher, a security system and a first aid kit on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and debit cards. Cash is not accepted.
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Hotel Lisboa
Hotel Mercure Lisboa
Lisboa Hotel
Lisboa Hotel Mercure
Lisboa Mercure
Mercure Hotel Lisboa
Mercure Lisboa
Mercure Lisboa Hotel
Mercure Lisboa Hotel Lisbon
Mercure Lisboa Lisbon
Mercure Hotel Lisbon
Mercure Lisboa Hotel Hotel
Mercure Lisboa Hotel Lisbon
Mercure Lisboa Hotel Hotel Lisbon
Frequently asked questions
Does Mercure Lisboa Hotel offer free cancellation for a full refund?
Yes, Mercure Lisboa Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Mercure Lisboa Hotel?
Yes, there's an indoor pool. Guests have pool access from 9:00 AM to 9:00 PM.
Are pets allowed at Mercure Lisboa Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at Mercure Lisboa Hotel?
Yes. Self parking costs EUR 11 per day. Electric vehicle charging is available.
What are the check-in and check-out times at Mercure Lisboa Hotel?
Check-in start time: 2:00 PM; Check-in end time: midnight. There's a charge of EUR 20 for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge of EUR 30 (subject to availability). Contactless check-out is available.
Is there an onsite casino at Mercure Lisboa Hotel?
No, this hotel doesn't have a casino, but Lisbon Casino (9-min drive) is nearby.
What is there to do at Mercure Lisboa Hotel and nearby?
Mercure Lisboa Hotel has an indoor pool.
What's the area around Mercure Lisboa Hotel like?
Mercure Lisboa Hotel is a short 7-minute walk from Jardim Zoologico Station and 14 minutes' walk from Gulbenkian Museum.
Mercure Lisboa Hotel Reviews
Reviews
8.4
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.8/10
Cleanliness
8.8/10
Staff & service
8.0/10
Amenities
8.4/10
Property conditions & facilities
8.0/10
Eco-friendliness
Reviews
6/10 Good
September 27, 2024
timothy
timothy, 3-night trip with friends
Verified Hotels.com guest review
8/10 Very Good
September 20, 2024
Clean Hotel. Comfortable Beds. Bathtub a bit slippery. Good Breakfast
Bernhard S
Bernhard S, 2-night trip
Verified Expedia guest review
8/10 Very Good
September 9, 2024
Places to eat around the area were limited
Robert
Robert, 2-night trip
Verified Expedia guest review
10/10 Exceptional
September 5, 2024
M R
M R, 2-night business trip
Verified Hotels.com guest review
8/10 Very Good
July 31, 2024
Fernando
Fernando, 3-night trip
Verified Expedia guest review
4/10 Fair
July 6, 2024
Experience was much lower than expected for this price point. You feel that they are trying to cut costs on every possible thing and squeeze every last penny out of the client.
Positives:
Staff very polite and helpful
Rooms are of adequate size
Easy access from garage to the rooms
Negatives:
Very bad value for money.
Breakfast very poor lacks variety and there were flies flying around the juice area which is just unacceptable.
The garage is super hard to get into and out, entrance and exit are from the same ramp they have traffic lights inside the garage (a first for me) to avoid cars coming face to face with each other and if you a driving a large vehicle like mine the parking spaces are impossible to fit into.
Rooms are old and run down with no views mine was overlooking an air conditioning unit.
Karim
Karim, 7-night family trip
Verified Expedia guest review
8/10 Very Good
July 3, 2024
Philippe
Philippe, 1-night trip
Verified Expedia guest review
4/10 Fair
May 27, 2024
It is in a business area, nothing around to see or do.
Robert
Robert, 5-night romance trip
Verified Expedia guest review
2/10 Poor
May 10, 2024
Inconvenient for lisbon, hotel staff felt like they were being disturbed from whatever they were doing(which in no way looked like dealing with any customers) when trying to get water or cappuccino: it was like no one could help/everything was always closed. We stayed at other hotels in portugal and this stay was BY FAR the worst
David
David, 3-night romance trip
Verified Expedia guest review
10/10 Exceptional
May 7, 2024
Very close to tube, train, bus. Easy to reach ciry centre, Sintra, Evora, Cascais, Fatima
Marin
Marin, 5-night family trip
Verified Expedia guest review
6/10 Good
May 4, 2024
Sam
Sam, 2-night trip
Verified Expedia guest review
8/10 Very Good
April 26, 2024
I have no comments..everything was good
Ryan
Ryan, 4-night trip
Verified Expedia guest review
10/10 Exceptional
April 8, 2024
marco
marco, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
April 5, 2024
This was exactly what I needed after a long day of walking and sight-seeing. The staff was super polite and friendly. The breakfast food and staff was exceptional.
Shanna
Shanna, 2-night family trip
Verified Expedia guest review
8/10 Very Good
April 5, 2024
Mercure is located in a good location near to Sete-Rio railway station, however the area is quite quiet and the surround area at the railway station is quite dirty as compared to other areas.
Elias
Elias, 2-night family trip
Verified Expedia guest review
8/10 Very Good
April 4, 2024
Oliver
Oliver, 4-night trip
Verified Expedia guest review
6/10 Good
March 25, 2024
Average hotel/stay
Very average room for the price. I stayed here for 5 nights and The first room I stayed at has a sewage smell in the bathroom which is not nice. I changed to another room on 3rd night since the receptionist said someone would go fix the smell on 2nd day but it turned out it didn't happen.
I was assigned rooms at the end of the corridor both times so the room is a bit weird in its shape and I think they may be smaller than normal rooms.
The card slot is not by the entrance and once the door is closed it was pitch dark in the room and very hard to get the card into the slot for electricity .......
There isn't any sockets by the bedside so it's really not user friendly especially given it's a business hotel.
Lighting of the room is a bit strange - white light so it's a little eerie for me as I would assume hotel rooms should have warm/yellow lighting for ambiance and comfort.
The water temperature in the shower in my 2nd room was bad, if I get warm water there wouldn't be much water pressure. Only when the water is scalding the water pressure is normal. Also I have a big suitcase and if I place it opened on the suitcase rest which is behind the door, the door couldn't be opened completely or I would crush the corner of my suitcase easily if I wasn't cautious when opening the door.
Location is great, a few minute walk from metro, train and coach station as well as a supermarket. 20 min metro ride to the old town.
Pool is not bad, shower facility is minimal.
Hiu Lam
Hiu Lam, 5-night trip
Verified Hotels.com guest review
4/10 Fair
March 24, 2024
Nancy
Nancy, 2-night business trip
Verified Hotels.com guest review
8/10 Very Good
March 10, 2024
Close to rail links
Stephen
Stephen, 1-night trip
Verified Expedia guest review
8/10 Very Good
February 19, 2024
Aziz
Aziz, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
January 2, 2024
Cleanliness, service, breakfast buffet
Michael
Michael, 9-night romance trip
Verified Expedia guest review
10/10 Exceptional
November 10, 2023
Hotel Mercure was exceptionally clean; staff was very helpful. Had breakfast, quality of food and service was excellent.