Enjoy your visit to Sofia with a stay at Sofia Balkan Palace. Guests can visit the fitness center for a workout or grab a bite to eat at Stardust restaurant, which serves breakfast, lunch, and dinner. Other highlights include a bar/lounge and a garden. Fellow travelers love the helpful staff and breakfast. The property is just a short walk to public transportation: Serdika Station is 2 minutes and Lavov Most Station is 12 minutes.
Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 15
Check-out time is noon
Restrictions related to your trip
Check COVID-19 restrictions.
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 15
Pets
Pets allowed (dogs and cats only, 1 total, up to 22 lbs per pet)*
Service animals welcome
Internet
Free WiFi and wired internet access in public areas
Free WiFi in rooms (speed: 25+ Mbps)
Parking
Onsite self parking (EUR 21.00 per day)
Wheelchair-accessible parking and van parking on site
Onsite parking limited
Transfers
Airport shuttle on request (available 24 hours)*
Other information
Smoke-free property
Property amenities
Food and drink
Full breakfast (surcharge) each morning 7:00 AM–11:00 AM
Restaurant
Bar/lounge
Coffee shop
Private dining
24-hour room service
Water dispenser
Traveling with children
Baby bath
Bed rails
What to do
Shopping
Working away
Business center
7 meeting rooms
Conference center (13563 square feet of space)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
On-site car rental
Dry cleaning/laundry services
Hair salon
Luggage storage
Wedding services
Bicycle rentals
Facilities
1 building/tower
Built in 1956
ATM/banking
Safe-deposit box at front desk
Garden
Fitness center
Art gallery on site
Designer stores on site
Shopping mall on site
At least 80% of food locally-sourced
At least 80% organic food
Vegan dining options
Vegetarian dining options
Humane treatment of captive wild animals
Locally-owned & organized tours & activities
Local artist showcase
Local culture & ecosystem education
100% renewable energy
Double-glazed windows
At least 80% lighting from LEDs
Comprehensive food waste policy
Comprehensive recycling policy
No plastic soda bottles
No plastic coffee stirrers
No plastic drinking straws
No plastic water bottles
Reusable cups only
Reusable tableware only
Outdoor furniture
Traditional architecture
Accessibility
Elevator
Wheelchair-accessible path of travel
Wheelchair-accessible parking
1 on-site accessible parking spaces
Wheelchair-accessible concierge desk
Wheelchair-accessible van parking
Valet for wheelchair-equipped vehicle
Wheelchair-accessible registration desk
Wheelchair-accessible business center
Wheelchair-accessible restaurant
Accessible airport shuttle
Visual alarms in hallways
Lowered electrical outlets in bathroom
Lowered peephole/view port in door
Lowered locks/deadbolt
Height-adjustable showerhead
Grab bar near toilet
Lever door handles
Room amenities
Be entertained
Flat-screen television
Satellite TV channels
Home comfort
Air conditioning
Minibar
Coffee/tea maker
Bathrobes
Iron/ironing board (on request)
Sleep well
Hypo-allergenic bedding
Pillow menu
Soundproofed rooms
Premium bedding
Freshen up
Private bathroom
Bathtub or shower
Eco-friendly toiletries
Hair dryer
Towels
Toilet paper
Stay connected
Desk
Free WiFi (speed of 25+ Mbps)
Phone
Electrical adapters/chargers
Food and drink
Champagne service
Free bottled water
More
Daily housekeeping
In-room safe
Eco-friendly toiletries
Eco-friendly cleaning products provided
Energy-saving switches
LED light bulbs
Recycling
Water-efficient showers only
Special features
Dining
Stardust restaurant - This restaurant serves breakfast, lunch, and dinner.
Fees & policies
Refundable deposits
Deposit: EUR 50 per person, per night
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
A tax is imposed by the city: EUR 0.61 per person, per night
Optional extras
Full breakfast is offered for an extra charge of approximately EUR 23.00 per person
Airport shuttle service is offered for an extra charge of EUR 40 per vehicle (one-way, maximum occupancy 4)
Children & extra beds
Rollaway beds are available for EUR 59.0 per day
Airport shuttle for children between the ages of 1 and 12 costs EUR 30 (one-way)
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of EUR 30 per pet, per night
Parking
Self parking costs EUR 21.00 per day
Policies
This property uses a grey water recycling system.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards, mobile payments and cash.
Mobile payment options include: Google Pay and Apple Pay.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Balkan Hotel Sofia
Balkan Luxury Collection
Balkan Sofia
Balkan Sofia Hotel
Hotel Balkan Luxury Collection Hotel
Hotel Balkan Sofia
Sofia Balkan
Sofia Balkan Hotel
Sofia Balkan Luxury Collection
Sofia Hotel Balkan Luxury Collection Hotel
Sheraton Sofia
Sofia Sheraton
Sofia Hotel Balkan Luxury Collection Hotel Sofia
Sofia Balkan Luxury Collection Sofia
Sofia Hotel Balkan a Luxury Collection Hotel
Frequently asked questions
Does Sofia Balkan Palace offer free cancellation for a full refund?
Yes, Sofia Balkan Palace does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Sofia Balkan Palace?
Yes, cats and dogs are welcome, with a limit of 1 total and maximum weight of 22 lbs per pet. There's a charge of EUR 30 per pet, per night. Service animals are exempt from fees.
Is parking offered on site at Sofia Balkan Palace?
Yes. Self parking costs EUR 21.00 per day. Parking spots may be limited.
Is airport shuttle service offered by Sofia Balkan Palace?
Yes, an airport shuttle is available. The charge is EUR 40 per vehicle one-way.
What are the check-in and check-out times at Sofia Balkan Palace?
Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon.
What is there to do at Sofia Balkan Palace and nearby?
Sofia Balkan Palace has a fitness center and a garden.
Are there restaurants at or near Sofia Balkan Palace?
Yes, there's an onsite restaurant, Stardust restaurant.
What's the area around Sofia Balkan Palace like?
Sofia Balkan Palace is in Sofia City Center, a short 2-minute walk from Serdika Station and 2 minutes' walk from Church of St. George. The local area is popular with nature enthusiasts and our guests say it is very central.
Sofia Balkan Palace Reviews
Reviews
8.4
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.4/10
Cleanliness
8.6/10
Staff & service
8.2/10
Amenities
8.0/10
Property conditions & facilities
8.2/10
Eco-friendliness
Reviews
10/10 Exceptional
December 23, 2024
Reece
Reece, 1-night family trip
Verified Hotels.com guest review
8/10 Very Good
December 16, 2024
Beautiful hotel, great location
Beautiful hotel, great location
friendly and good service
restaurant has a nice and good service, but the menu is dull - better going outside
Yehuda
Yehuda, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
December 13, 2024
Trevor
Trevor, 2-night business trip
Verified Hotels.com guest review
10/10 Exceptional
December 13, 2024
Ewan
Ewan, 1-night trip
Verified Hotels.com guest review
4/10 Fair
December 13, 2024
shlomo
shlomo, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
December 11, 2024
Sandeep
Sandeep, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
December 9, 2024
Gonzalo
Gonzalo, 1-night trip
Verified Hotels.com guest review
6/10 Good
December 7, 2024
Started out great, then fell apart quickly
I was upgraded to a nice room as the hotel was not so booked. I had to extend my stay and booked it in person. They downgraded me to an ancient room and didn't even ask me or tell me about it. Worse, it was completely inconvenient to get into and out of. Massive construction going on making it a disaster to get in and out of. Not sure if I'd ever stay here again as a result. Clearly an incredible hotel century ago, but functionally dysfunctional now. They made the mistake with me of giving me a crap room after clearly booking a Tier 1 room. Stupid management or employee decision as a result.
Office
Office, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
December 3, 2024
Very Pleased
It was a lovely stay. The location is exceptional and really the best in Sofia. The breakfast option is very good and the rooms are comfortable.
Jeff
Jeff, 8-night trip
Verified Hotels.com guest review
8/10 Very Good
December 2, 2024
The location is great.
The hotel itself is clean but definitely dated. The staff are friendly.
venessa
venessa, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
November 29, 2024
Raphael
Raphael, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
November 17, 2024
Alejandro
Alejandro, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
November 8, 2024
Excellent location
Excellent staff, very friendly and helpful. Hotel in a fantastic location. Highly recommend
Peter
Peter, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
November 5, 2024
Stay was excellent but access to the hotel was hard. There’s nowhere to stop or park.
Verified traveler
1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
October 17, 2024
Peter
Peter, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
October 12, 2024
Albena
Albena, 4-night trip
Verified Hotels.com guest review
8/10 Very Good
October 10, 2024
Paul
Paul, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
October 8, 2024
Ray
Ray, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
October 1, 2024
This is VIP property but the reception has no idea what is VIP membership- they are surprised I ask for free room upgrade.
Same frustration with reception on my check out : As a VIP gold member you get 20% discount on food & beverage, but I am being told “No”.
The hotel is nice historic property in best Sofia location.
The reception staff should attend a training about VIP members treatment.
Milan
Milan, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
September 27, 2024
Trevor
Trevor, 2-night business trip
Verified Hotels.com guest review
10/10 Exceptional
September 27, 2024
This a great hotel with a great staff! A similar luxury hotel in some other cities would be unaffordable for me. I am grateful for this very reasonably-priced luxury hotel!
David
David, 4-night trip
Verified Expedia guest review
10/10 Exceptional
September 26, 2024
Vasil
Vasil, 1-night trip
Verified Expedia guest review
2/10 Poor
September 26, 2024
A few staff members were quite racist, upon arrival asking us why we didnt have luggage in a very judgemental way. The biggest problem was the bulgarian bar tender. Made us feel extremely uncomfortable for sitting in the poung/bar area a few times.
Samee
Samee, 3-night romance trip
Verified Expedia guest review
10/10 Exceptional
September 25, 2024
Nicely designed hotel in the centre of Sofia
Right in the centre of Sofia. Metro station in front of the hotel. Well kept large room. Very good breakfast. Luxury design from 1950s with recent equipment.