Oaks Gold Coast Hotel, Gold Coast, Australia

Best hotel we’ve ever stayed at 5 stars!!! Amazing view, lovely staff

From the moment we checked in, it was a bad sign . As soon as we checked in we were handed a paper stating there were maintenance happening & to keep our curtains closed , we then got to our room & wanted to request some extra toiletries but the phone didn’t work, frustrated i went down to get the toiletries & inform them of the phone fault, i was reassured it would be attended to, NOTHING WAS DONE.so we then went out as it felt like we were in a prison not able to open our curtains(mind you only one section was being painted , so why the heck we weren’t offered a room in another section of the hotel?) We decided to stay on the coast an extra night & rather than the inconvenience to change hotels decided to stay there another night WRONG MOVE!! The situation got worse the phone was NOT repaired or replaced ,the room was NOT SERVICED the following day & to top it off there were PARTY ΑΝIMALS in the room next door with loud music pumping from 10 pm-12midnight!! And SMOKING POT which we could smell strongly in our room. I tried calling reception SURPRISE SURPRISE the phone didn’t work!!so i went down to tell reception(there were 2 police officers there ).they were all headed Up to the room, I went back to the room & heard them banging loudly after a while all went quiet . I thought they were evicted!! 20 mins later the druggos started up AGAIN! I went down to reception & demanded something done about it !eventually they were evicted. A nightmare experience

In house phone DIDNT work When we checked in was told to keep curtains closed as they were painting ! So like being in a prison, stayed 2 nights room was NOT SERVICED On the last night 5 people in room next to us had music full at Midnight and smoking POT !! Had to go down to reception twice to complain until they we’re FINALLY removed , to top it off upon checkout staff at reception asked”how was our stay ?” I said a NIGHTMARE .. and she just smiled and asked for the room key WOULD NOT RECOMMEND THIS HOTEL !!

Is a lovely quiet hotel, super comfortable bed, great size rooms. All in all would stay again

Overall I do think Oaks hotel is a good place to stay. Unfortunately though my last stay there was a bit of a disappointment. My room was a spa room an the spa looked as it hadn't been cleaned from previous guest with hair found an soap scum ring the tap also would only work on hot.

Great hotel and staff

Just the getaway we needed

Service and Hotel Stay/Cleanliness were second to none! We experienced an issue with the TV (no remote supplied and no power to the unit itself) however this was rectified immediately with the help of your wonderful staff - she moved my partner and I to another room and upgraded us for the inconvenience also. I highly recommend this hotel and would most definitely stay again! AAA++++

Excellent price for a HUGE room, with a separate toilet from the bathroom and with corner spa bath. the room is a bit dated, but we will definitely be staying again!!

The staff and management are super friendly and accommodating. The views from the room are gorgeous. Clean and comfortable. Have stayed and will stay here multiple times!