Hai Phong Municipality Hotels

"The room was very clean. Very accommodating staff. Excellent location for many attractions …. "

"Breakfast menu was fresh. Very friendly staffs. "

"This brand-new hotel truly deserves a 7-star rating. The level of service far surpassed what we expected from a 5-star property. From the communication before arrival, to the welcome drinks and personally escorting us to our room, it was a different level of service. The room itself was spacious, immaculate with high-quality towels, robes, toiletries, and an exceptionally comfortable bed. Breakfast each morning was wonderful, offering a wide variety of dishes that changed daily, along with a delicious à la carte menu. The warm, relaxing swimming pool was another highlight of our stay. We met the manager, Thomas, on our first morning, and were amazed that he already knew our names. He greeted us warmly every time we saw him and frequently checked in to ensure everything was perfect. One moment that truly stood out was when we asked to lower the music volume at the pool—Thomas arrived immediately to adjust it himself. On our final day, knowing we always had breakfast at 6:30 a.m., Thomas came specifically to say goodbye and thank us. He offered to personally drive us to the airport since he was heading home at the same time. His dedication explains why Hotel du Lac Signature Hanoi runs so seamlessly and maintains such an exceptional standard. We will also miss the amazing staff—Emma, Mia, Kendra, Irene, Tracy, and many others whose names we couldn’t recall. Every one of them was consistently kind, attentive, and genuinely helpful. "

"Hotel is conveniently located near Hoan Kiem lake. Fortunately, the location also avoids a lot of the traffic and noise. Room was clean and comfortable. The breakfast had a lot of variety and was tasty. The staff was friendly and helpful. "

"Notre famille était à Hanoï pour la première fois et ce fut une expérience exceptionnelle grâce au personnel gentil et responsable de l'hôtel Royal Palace, en particulier Jimmi, qui s'assure que tout se passe bien pendant notre séjour à Hanoï ainsi qu'à Sapa. Il venait nous voir chaque jour et demandait même si la limousine VIP qu'ils avaient arrangée était confortable. Je recommande vivement cet hôtel pour son emplacement, son petit-déjeuner, son prix et surtout pour son personnel courtois. Merci encore, Jimmi ! Bonne chance !"

"Staffs are friendly"

"All staff are warm and pleasant. Very good service "

"Rooftop bar and infinity pool were very nice. The entire hotel team was incredibly friendly and helpful; hotel is well run and centrally located making walking around easy while being steps from the beach Spa is one of the best we’ve ever been to. "

"I enjoyed my experience at this hotel as almost everyone who came into contact with me treated me very well. I was often asked if I needed anything or if arrangements needed to be adjusted so that I could do everything I had on my list to do."