Not at all what I expected from the reviews, I had booked a Deluxe double room and on arrival was told we were to be staying in the self catering lodge at the end of the drive! I explained that my booking was for a deluxe double room in the Mansion House Hotel and not in separate accommodation. I showed the Hotels.com booking on my phone to the receptionist and was told that because it was booked through Experia (his words) there was no room in the hotel as there was a group staying ( all the Ferraris, Astons,Jags and Audi’s outside then!) I was in the self catering unit. I explained that whomever I had booked the room through it was not my responsibility (as he suggested) to contact them to resolve this and that as the hotel used these sites to market their rooms the responsibility rested with them to provide the booked and paid for up front accommodation specified. So off we go to the rooms at the end of the drive to be met by dirty stained carpets and a decidedly non deluxe room! Just as I was about to storm back to the hotel, the receptionist arrived to say one of the group with the cars had not turned up and there was a room free. Back we go, numerous staff appeared to carry our bags to the room, apologies and here you are. Well, it was certainly a step up from the self catering accommodation, somewhat marred by the fact I stepped on exposed gripper rod at the entrance to the bathroom, solved by housekeeping laying a bath at over it. Run out of characters but you get it!