4/10 Fair
January 4, 2025
Overrated hotel, not 4-star standard.
The hotel is a unique stay as it is a cave hotel. The room is big because I booked the larger deluxe room. However, the hotel is overdue for a refresh. The maintenance is poor, floor lights were not working, probably have not worked for years, so the room is very dim. A central light in the sofa area is our main source of light in a 50sqm room. And it is fluorescent white lighting. Marble floor is dull and have a lot of old stains. Carpet is worn out and the suede sofa is dusty, like it’s not cleaned for months. The room isn’t clean. There is a small piece of broken glass on the floor and I deliberately did not pick it up to see if it is cleared during our 4 nights stay. No, it wasn’t cleared, obviously the room isn’t vacuumed or swept each day. The towels and bedsheets are old and have seen better days, and the bathroom is very dim. We would take a lamp into the bathroom when we want to shower, and take it out when we wanted more light in the room. For a 4-star hotel, it isn’t well maintained. There is a musty smell too. Guests should manage their expectations staying in a cave hotel because the walls and ceiling are raw soft volcanic rock. This means that there will always be little bits of rock pebbles on the floor, so it always feel ‘sandy’ and dusty. Add to that, a poor cleanliness standard, and you have a dusty, old room.
Mia Joo
Mia Joo, 4-night trip
Verified Hotels.com guest review
