Citadines Pearl Hoi An

Photo gallery for Citadines Pearl Hoi An

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Beach
Pool
Outdoor pool
Outdoor pool

Overview of Citadines Pearl Hoi An

UNESCO Sustainable Travel Pledge

Citadines Pearl Hoi An

4.0 star property
Hoi An beachfront hotel with spa and outdoor pool

8.0/10 Very Good

61 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
  • Lounge area
Map
An Bang Beach, Cam An Ward, Hoi An, Quang Nam, 564310
Main amenities
  • Daily housekeeping
  • On the beach
  • Restaurant and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Outdoor tennis court
  • Fitness center
  • Beach umbrellas
  • Beach sun loungers
  • Beach towels
  • Children's pool
For families
  • Children's pool
  • Playground on site
  • Separate sitting area
  • Television
  • Garden
  • Terrace

Choose dates to view prices

About this area

What's nearby

  • On the beach
  • Hoi An Ancient Town - 13 min drive
  • My Khe Beach - 25 min drive
  • Dragon Bridge - 30 min drive

Getting around

  • Da Nang Intl. Airport (DAD) - 36 min drive
  • Da Nang Station - 22 min drive

About this property

Citadines Pearl Hoi An

4-star eco-friendly hotel by the ocean
Consider a stay at Citadines Pearl Hoi An and take advantage of a beach bar, a poolside bar, and a terrace. With a beachfront location, sun loungers, and beach umbrellas, this hotel is the perfect place to soak up some sun. Treat yourself to a massage at The Healing Pearl Spa, the onsite spa. Be sure to enjoy a meal at The Festa Delight, the onsite restaurant. Stay connected with free in-room WiFi, and guests can find other amenities such as a garden and a playground.
Additional perks include:
  • An outdoor pool and a children's pool
  • Free self parking
  • Buffet breakfast (surcharge), an outdoor tennis court, and a 24-hour front desk
  • Concierge services, tour/ticket assistance, and luggage storage
  • Guest reviews say good things about the dining options, breakfast, and beach locale
Room features
All 230 rooms feature comforts such as laptop-friendly workspaces and air conditioning, in addition to thoughtful touches like separate sitting areas and bathrobes.
More conveniences in all rooms include:
  • Free tea bags/instant coffee and electric kettles
  • Showers, bidets, and free toiletries
  • 40-inch TVs with digital channels
  • Wardrobes/closets, balconies, and separate sitting areas

Languages

English, Vietnamese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global), Intertek Cristal (3rd party expert - Global), and COVID-19 Guidelines (WHO)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 230 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM - midnight
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Beach bar
  • Poolside bar
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children's pool
  • Playground

What to do

  • On the beach
  • Tennis
  • Beach nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Fitness center
  • An outdoor pool
  • Full-service spa
  • Outdoor tennis court

Accessibility

  • Elevator

Languages

  • English
  • Vietnamese

Room amenities

Be entertained

  • 40-inch TV
  • Digital TV channels

Home comfort

  • Air conditioning
  • Electric kettle
  • Bathrobes and slippers

Sleep well

  • Soundproofed rooms

What to enjoy

  • Balcony
  • Separate sitting area

Freshen up

  • Shower only
  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water
  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • Mobile key entry

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, The Healing Pearl Spa. Services include massages. The spa is equipped with a steam room. The spa is open daily.

Dining

The Festa Delight - This restaurant serves breakfast, lunch, and dinner.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of VND 425000 for adults and VND 212000 for children (approximately)
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to September 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of:

  • Safe Travels (WTTC - Global)
  • Intertek Cristal (3rd party expert - Global)
  • COVID-19 Guidelines (WHO)
  • GBAC STAR Facility Accreditation (global expert)
  • CovidClean (Safehotels - global expert)
  • Bureau Veritas (3rd party expert - Global)
  • COVID-19 Guidelines (CDC)

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property accepts credit cards and cash.

Also known as

Pearl Hoi Festa Apartments Hoi An
Pearl Hoi Festa Apartments
Pearl Hoi Festa Hoi An
Pearl Hoi Festa
The Pearl Hoi An a Festa Apartment
Pearl Festa Apartments Hoi Hoi An
Pearl Festa Apartments Hoi
Pearl Festa Hoi Hoi An
Pearl Festa Hoi
The Festa Apartments Hoi An
Pearl Hoi Festa Apartment Aparthotel Hoi An
Pearl Hoi Festa Apartment Aparthotel
Pearl Hoi Festa Apartment Hoi An
Pearl Hoi Festa Apartment
The Pearl Festa Apartments Hoi An
The Pearl Hoi An
The Pearl Hoi An Apartments
Citadines Pearl Hoi An Hotel
Citadines Pearl Hoi An Hoi An
Citadines Pearl Hoi An Hotel Hoi An

Frequently asked questions

Does Citadines Pearl Hoi An offer free cancellation for a full refund?
Yes, Citadines Pearl Hoi An does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Citadines Pearl Hoi An?
As of October 1, 2022, prices found for a 1-night stay for 2 adults at Citadines Pearl Hoi An on October 2, 2022 start from P 3,096, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Citadines Pearl Hoi An?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Citadines Pearl Hoi An?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Citadines Pearl Hoi An?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Citadines Pearl Hoi An?
Yes, there's free self parking.
What are the check-in and check-out times at Citadines Pearl Hoi An?
You can check in from 3:00 PM - midnight. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
What is there to do at Citadines Pearl Hoi An and nearby?
Practice your swing on the tennis courts. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Citadines Pearl Hoi An also has a fitness center and spa services, as well as a picnic area and a garden.
Are there restaurants at or near Citadines Pearl Hoi An?
Yes, there's an onsite restaurant, The Festa Delight. The dining venue will be unavailable from July 1 2021 to September 1 2022 (dates subject to change). Nearby restaurants include Cayme restaurant (10-min walk), The Purple Lantern (12-min walk), and An Bang beach village (13-min walk).
Does Citadines Pearl Hoi An have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Citadines Pearl Hoi An like?
Citadines Pearl Hoi An is a short 10-minute walk from An Bang Beach and 16 minutes' walk from Ha My Beach.

Overall score and ratings

8.0

Very Good

8.4/10

Cleanliness

7.5/10

Staff & service

6.7/10

Amenities

7.9/10

Property conditions & facilities

9.0/10

Eco-friendliness

10/10 Exceptional

everett, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

TIPPAWAN, 6-night trip
Verified Hotels.com guest review

8/10 Very Good

Huge property, rooms were great. Huge pool for kids to play in, clean beach, friendly and helpful staff. Perfect for families. No doubt will be very popular once all the shop & Restaurant outlets are fully open.
6-night family trip
Verified Expedia guest review

8/10 Very Good

4-night trip
Verified Expedia guest review

8/10 Very Good

6-night family trip
Verified Hotels.com guest review

8/10 Very Good

Nice clean property with a beautiful pool and beach area. Still a lot of empty shops and some minor construction going on. They have a shuttle bus that runs into the ancient market. My only gripe would be that they do not have a concierge and the front desk could not schedule activities (we wanted to go on a Jeep tour). If you stay here and want to rent a motorbike, I strongly recommend Hoi An Bike Rental. My wife and niece got their nails done at Tiffany nails, which is at the resort and they said it was great. Also at the resort, Minh Hein vegetarian restaurant was amazing.
Dude, 4-night family trip
Verified Expedia guest review

8/10 Very Good

Hoi An 3 days 3 nights
Staffs are doing their best, friendly and helpful, the shuttle bus to Hoi An old town is convenient, you can buy tickets from hotel to Hoi An Impression. Large swimming pool, average breakfast buffet. Room is new and functional, with balcony and lounge chairs. Part of the hotel , esp shopping areas are under construction, limited choice of resturants. However in room service offers high quality dishes and its affordable.
Chi Hung, 2-night family trip
Verified Hotels.com guest review

4/10 Fair

It was good to check in two hours early and to prepare a baby bed. But I had a baby and asked for a room close to the pool, but gave me the furthest room. There was also a construction site in our room. Overall, the staff were not friendly. I also ordered a drink from the pool bar and waited an hour to receive the wrong drink. I told the staff that the order was wrong, but he didn't apologize. The pool, playground and beach were very popular with the children.
3-night family trip
Verified CheapTickets guest review

6/10 Good

I really wanted to like this hotel but I just couldn’t. It looks amazing from the outside but unfortunately this hotel is not completed and will require months even years for it to be completed. The place is like a ghost town, I’m sure it will be amazing once it all opens but at the moment there was not one shop that was open. The only thing that was open was the pool area and the restaurant. It’s a construction site. I came here for a holiday with my husband and took my 10 month old baby on her first holiday unfortunately we had a terrible experience as my baby was crawling around on the floor in our apartment and I had noticed some liquid on the floor she was playing with, it turns out it was glue coming out of the floorboards because the rooms were rushed to be finished in time for the ‘soft opening’ I informed reception and we were moved to another room the next morning. I had also advised reception that I would let them know when we required housekeeping as they were coming to our door literally at all hours knocking and waking the baby, yet for the whole 8 night stay we were there they were coming at all hours, sometimes 8am sometimes 9/10pm it was extremely frustrating. We paid a lot of money to stay at this hotel we booked a 2 bedroom premium, if we had known the hotel was not completed there is no way in hell we would of stayed here, I was definitely mislead, I was advised the hotel was opening in March at no point was I advised it was a soft opening.
Jay, 8-night family trip
Verified Expedia guest review

8/10 Very Good

5-night trip
Verified Expedia guest review