4/10 Fair
December 27, 2024
Accommodation did not meet expectations
Having booked back in January for a two night stay on 24 and 25 December to include breakfast for two days upon arrival we were advised that following a change of ownership breakfast was no longer available but we could have a breakfast basket for an additional £10. When we advised the member of staff that we had already paid for breakfast she confirmed that it would be provided at no extra cost. When the breakfast basket arrived for the first morning it consisted of two fruit juices, instant porridge x2, an apple, an orange and two croissants well past their best before dates with a selection of preservatives! And to top it all we didn’t have a breakfast basket delivered for the second morning! We feel that there was plenty of opportunity to advise us about the breakfast situation beforehand so that we could make alternative arrangements.
The bathroom fittings were in a very poor state of repair, the shower control was incomplete, the water outlet for the bath had dropped and was surrounded by mouldy sealant, the sink tap was very loose with lots of limescale and the sink plug did not seal.
We have stayed here previously albeit a little while ago with no complaints at all. We feel that the accommodation is very tired and neglected. Will have second thoughts before booking again.
Verified traveler
2-night trip
Verified Hotels.com guest review
