Avenida Alfeceres Provisionales, 29, Playa del Ingles, San Bartolomé de Tirajana, Gran Canaria, 35100
What's nearby
Yumbo Shopping Center - 2 min walk - 0.2 km
CITA Shopping Center - 14 min walk - 1.2 km
English Beach - 15 min walk - 1.3 km
Maspalomas Dunes - 3 min drive - 2.0 km
Maspalomas Lighthouse - 8 min drive - 5.1 km
Getting around
Gran Canaria Airport (LPA) - 28 min drive
Airport shuttle (surcharge)
Restaurants
Restaurante Pizzeria Centrum - 2 min walk
Tom's Cruising Bar - 4 min walk
Ricky's Cabaret Bar - 4 min walk
Ritz - 3 min walk
Café de Paris - 3 min walk
About this property
MUR Hotel Neptuno Gran Canaria - Adults Only
When you stay at MUR Hotel Neptuno Gran Canaria - Adults Only, you'll be just a 5-minute drive from Yumbo Shopping Center and Maspalomas Dunes. You can grab a bite to eat at one of the 2 restaurants, then indulge in massages, facials, or aromatherapy. An outdoor pool, a poolside bar, and a 24-hour fitness center are other highlights at this eco-certified hotel. The helpful staff and overall property condition get good marks from fellow travelers.
All inclusive
All-inclusive room rates at MUR Hotel Neptuno Gran Canaria - Adults Only are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Languages
English, German, Spanish
At a glance
Hotel size
171 rooms
Arranged over 5 floors
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Contactless check-in available
Minimum check-in age: 18
Check-out time is noon
Contactless check-out available
Restrictions related to your trip
Check COVID-19 restrictions.
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum guest age is 18
Minimum check-in age is 18
Children
Children (18 years old and younger) not allowed
No cribs (infant beds)
Pets
Pets not allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free onsite self parking
Onsite parking limited
Electric vehicle charging point on site
Transfers
Airport shuttle*
Other information
Designated smoking areas
Caters to adults only
Property amenities
Food and drink
2 restaurants
Bar/lounge
Poolside bar
Room service (limited hours)
Snack bar/deli
Water dispenser
What to do
Shopping
Beach nearby
Bicycle rentals nearby
Golfing nearby
Hiking/biking trails nearby
Parasailing nearby
Scuba diving nearby
Scooter/moped rentals nearby
Working away
Meeting room
Services
24-hour front desk
Tour/ticket assistance
On-site car rental
Dry cleaning/laundry services
Free newspapers in lobby
Luggage storage
Facilities
1 building/tower
Safe-deposit box at front desk
Garden
Terrace
Library
24-hour fitness center
An outdoor pool
Arcade/game room
Sauna
Massage/treatment rooms
Steam room
Vegan dining options
Vegetarian dining options
Local artist showcase
Double-glazed windows
Comprehensive food waste policy
Comprehensive recycling policy
Water dispenser
Banquet hall
Accessibility
Elevator
Room amenities
Be entertained
Flat-screen television
Home comfort
Air conditioning
Minibar
Coffee/tea maker
Electric kettle
Iron/ironing board (on request)
Sleep well
Soundproofed rooms
Bed sheets provided
What to enjoy
Balcony
Separate sitting area
Freshen up
Private bathroom
Shower/tub combination
Bidet
Hair dryer
Towels
Stay connected
Desk
Free WiFi
More
Daily housekeeping
In-room safe (laptop compatible)
Special features
Dining
Restaurante - Onsite buffet restaurant.
La Sirena - Overlooking the pool, this bar specializes in international cuisine and serves lunch only. Open daily.
Sotavento - Onsite piano bar. Open daily.
Awards and affiliations
Eco-Certified Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
Fees & policies
Optional extras
Airport shuttle service is offered for an extra charge
Safes in guestrooms can be used for EUR 2 per day
Pool, spa, & gym (if applicable)
Pool access available from 10 AM to 6 PM
Policies
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products.
This property accepts credit cards, debit cards and cash.
Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
Also known as
Hotel Neptuno Gran Canaria San Bartolome de Tirajana
Neptuno Gran Canaria
Neptuno Gran Canaria San Bartolome de Tirajana
Neptuno Hotel Gran Canaria
Hotel Neptuno Gran Canaria Adults San Bartolome de Tirajana
Hotel Neptuno Gran Canaria Adults
Neptuno Gran Canaria Adults San Bartolome de Tirajana
Neptuno Gran Canaria Adults
Mur Neptuno Gran Canaria
MUR Hotel Neptuno Gran Canaria Adults Only
MUR Hotel Neptuno Gran Canaria - Adults Only Hotel
Frequently asked questions
Does MUR Hotel Neptuno Gran Canaria - Adults Only offer free cancellation for a full refund?
Yes, MUR Hotel Neptuno Gran Canaria - Adults Only does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at MUR Hotel Neptuno Gran Canaria - Adults Only?
Yes, there's an outdoor pool. Guests have pool access from 10 AM to 6 PM.
Are pets allowed at MUR Hotel Neptuno Gran Canaria - Adults Only?
Sorry, pets aren't allowed.
Is parking offered on site at MUR Hotel Neptuno Gran Canaria - Adults Only?
Yes, there's free self parking. Parking spots may be limited. Electric vehicle charging is available.
Is airport shuttle service offered by MUR Hotel Neptuno Gran Canaria - Adults Only?
Yes, an airport shuttle is available.
What are the check-in and check-out times at MUR Hotel Neptuno Gran Canaria - Adults Only?
Check-in start time: 3:00 PM; Check-in end time: 11:30 PM. Check-out time is noon. Contactless check-in and check-out are available.
What is there to do at MUR Hotel Neptuno Gran Canaria - Adults Only and nearby?
Have fun with activities like cycling, hiking, and parasailing, and practice your swing at the nearby golf course. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a 24-hour fitness center and a sauna. MUR Hotel Neptuno Gran Canaria - Adults Only also has an arcade and a garden.
Are there restaurants at or near MUR Hotel Neptuno Gran Canaria - Adults Only?
Yes, there are 2 onsite restaurants, featuring international cuisine and pool views.
Does MUR Hotel Neptuno Gran Canaria - Adults Only have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around MUR Hotel Neptuno Gran Canaria - Adults Only like?
MUR Hotel Neptuno Gran Canaria - Adults Only is a short 2-minute walk from Yumbo Shopping Center and 15 minutes' walk from English Beach.
MUR Hotel Neptuno Gran Canaria - Adults Only Reviews
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.8/10
Cleanliness
9.0/10
Staff & service
8.4/10
Amenities
8.2/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
10/10 Exceptional
September 19, 2024
All the staff throughout the stay were excellent and very friendly
Enjoyed it immensely
Kenneth
Kenneth, 7-night trip
Verified Expedia guest review
10/10 Exceptional
September 13, 2024
Staff and food were brilliant. Area around the pool is limited but we always found sunbeds.
Benjamin Michael
Benjamin Michael, 7-night romance trip
Verified Expedia guest review
6/10 Good
September 6, 2024
Stay at this property was good overall- the only issues I had is that the water was running hot and cold and the air conditioner was not working properly. Extremely close to all the queer nightlife and dining options. Can be a bit noisy.
Karl
Karl, 5-night trip
Verified Wotif guest review
4/10 Fair
September 5, 2024
The hotel could easily have got a five star review but there are many downsides which for a four star hotel I would expect much better from. The major negative is the noise from the downstairs restaurant and pool area. The music is extremely loud and uncomfortable in any room you stay in and the resonance from the microphone on karaoke nights will make you want to scream. Fine if you like cheesy classic karaoke but the sound proofing needs to be hundred times better in the rooms. If you’re a guest who likes peace and quiet this place is not for you. Complaining won’t get you anywhere. The shower temperature is very intermittent from boiling to cool. Very annoying. The kettle is nowhere near a plug. The breakfast is good, the pool, also has sauna and steam rooms which is a nice touch. TV is a smartTV which not many places have in my experience. However I did fork out a bit more than usual to have little luxuries and better attention to detail however I would not stay here again.
Ricky
Ricky, 3-night romance trip
Verified Expedia guest review
8/10 Very Good
August 30, 2024
The location of this hotel is what captured our interest. The staff are friendly and helpful when asking for help. The room was simple and clean, with easy access to Yumbo Center. Pool area was always busy during the day. Breakfast had a nice selection as well.
Jorge
Jorge, 15-night trip
Verified Hotels.com guest review
10/10 Exceptional
August 27, 2024
A very relaxing and chilled hotel despite being right next to the Yumbo centre. Friendly and helpful staff who always have a smile to greet you with. Pool area is well maintained and there are plenty of sun beds. Food options are excellent with lunch served on the terrace overlooking the pool as a bonus. All in all a very enjoyable stay.
David
David, 6-night trip
Verified Expedia guest review
10/10 Exceptional
August 3, 2024
HEATHER
HEATHER, 7-night trip
Verified Expedia guest review
10/10 Exceptional
June 10, 2024
Pleasant and helpful staff, a clean and comfortable room. Very good quality food.
Clive
Clive, 5-night trip
Verified Expedia guest review
10/10 Exceptional
May 15, 2024
The personal was very good, helpful.
Very nice place, ideal location.
Robin
Robin, 7-night trip
Verified Expedia guest review
10/10 Exceptional
May 6, 2024
mark
mark, 7-night trip
Verified Hotels.com guest review
10/10 Exceptional
April 3, 2024
The staff were helpful and friendly, the breakfast and dinner really good , plenty sun lounges and umbrellas , right next to yumbo centre
michel
michel, 3-night trip
Verified Expedia guest review
10/10 Exceptional
April 3, 2024
Great stay. Will definitely return.
Arrived late evening at hotel and staff had kept a cold platter for me to have for dinner as the dinner service had ended (which was really thoughtful of them). Rooms and clean and modern. Shower pressure is amazing (best I have had in a hotel). Food at breakfast and dinner good. No complaints.
Matthew
Matthew, 4-night trip
Verified Hotels.com guest review
10/10 Exceptional
March 29, 2024
Great hotel
Great hotel
Stayed on the all inclusive package and great food and drinks.
really close up the Yumbo and good bus links to travel around
Room was really nice with a pool view.
Verified traveler
6-night trip
Verified Hotels.com guest review
6/10 Good
March 11, 2024
The Hotel is a nice clean hotel with a beautiful swimming pool, greatly located for the yumbo center nightlife. Food was nice and fresh and the restaurant was really clean. Good coffee and fresh orange juice, although the toasters need updating, they are too slow!
Unfortunately, due to the carnival the music from the Yumbo centre was unbearably loud up to 04:30 and there was no
scape from it, and also the room I had on the first floor, shared a wall with the pool bar and the noise started really early in the morning. So not a place for sleeping and relaxing.
Javier
Javier, 7-night trip
Verified Expedia guest review
10/10 Exceptional
February 28, 2024
By all means stay here!
Great location, service, food, professionalism, location. Well done.
dan
dan, 13-night trip
Verified Hotels.com guest review
6/10 Good
February 24, 2024
Christian
Christian, 4-night trip
Verified Expedia guest review
10/10 Exceptional
October 17, 2023
I've stayed at the Neptuno a few times now and always enjoyed it. Friendly staff, good food, comfortable rooms, relaxed atmosphere. Right next to the Yumbo centre if you're there for the nightlife
Michael
Michael, 7-night trip
Verified Expedia guest review
4/10 Fair
October 7, 2023
It was ok. I’ve stayed in other hotels in playa del ingles and this one wasn’t a favourite. The room decor was not as nice. But what really brought my rating down for the experience at check out. During check in I had been given a cardboard card to obtain a towel. I told the receptionist I didn’t need one as I brought my own but he still gave me the card. I didn’t read the back of the card but apparently it said I had to hand it back in or I would get a €20 fine. When I checked out, I didn’t have the card as it was never pointed out to me that I had to return this rice of cardboard when I checked in. Thankfully I found the card in the bin in my room but this seemed a way of conning guests out of another €20.
Johannes Baptist Adrianus Van
Johannes Baptist Adrianus Van, 7-night trip
Verified Expedia guest review
4/10 Fair
October 3, 2023
Not best place for holidays.
They have the most noisy housekeeping ever. You will not enjoy your holidays. You will wake up 8 AM because lady will be moving all furnitures in room above.
Reception, location, cleanless is OK. Just housekeeping staff is doing everything to wake up you.
Topic reported to reception so they know well who is writing review.
Pawel
Pawel, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
September 11, 2023
Great hotel
Had a great few days staying here. Room was very clean and the bar/pool area have a nice atmosphere, and are surprisingly quite quiet considering the proximity to the Yumbo. Food was of good quality - personally I preferred the a la carte lunch at the pool bar to the buffet, although that was still good (especially the desserts!). I would definitely stay again in future.
Sarah
Sarah, 4-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
July 2, 2023
Great selection of food top quality.
Sraff very polite and helpful,top class accommodation.
Dislikes absolutely nothing
Richard
Richard, 7-night trip
Verified Expedia guest review
8/10 Very Good
May 5, 2023
James
James, 6-night trip
Verified Expedia guest review
10/10 Exceptional
May 2, 2023
Will
Will, 1-night trip
Verified Hotels.com guest review
8/10 Very Good
April 30, 2023
Enjoyed it
GERARD
GERARD, 7-night trip
Verified Expedia guest review
6/10 Good
March 30, 2023
Hotel is nice but can sleep whit noise from yumbo juste in front , staff nice , the food is not good from the buffet