This hotel is overrated in many areas and overpriced for what it has to offer. The room is comfortable and large, has balcony and ours was overlooking the beach which I believe is extra cost.
We've only used the beach once for a few hours as it was hot, and the sea watch was hot too. Swimming pool is small for the size of the property.
The main restaurant, MOWSEM, for the buffet (we had half board) was small for the number rooms and guests staying and this was during August, which is considered low season. We often had to join a long queue for the restaurant while staff wait for guests in the restaurant to leave – this is unacceptable and waste of time at the start of the day. Once we’ve got into the restaurant, it was so packed people are often bumping into each other. Due to long queues, guests had to be diverted to another restaurant, Trader Vic, where the food options are even more limited as it wasn’t designed for buffet.
Once we get a table at the restaurant, we’ve had to chase the staff for water. Being a family of 5, we’ve asked for a water bottle at the table to save us running around with cups but couldn’t get it. The staff at the restaurant’s number one objective is to clear empty plates. Nothing else seems to matter!
The food quality and offering were appalling for a 5-star hotel. Pastry if rock solid you may lose teeth from biting it, raw and limited salad, one fish for all guests (we only got to see the bones), amateur cakes, constantly reheated chicken, a