2/10 Poor
January 7, 2025
Bed Bug Horror!
BEWARE! This hotel has a bed bug problem - see photo - and a terrible attitude about it. Both my wife and I were bitten - me seriously - and I had to spend the Sunday afternoon of my granddaughter's 2nd birthday celebration going to Urgent Care and then enduring long line at pharmacy. Management, poorly led by Hilton Garden Inn BWI Airport GM Travis Daniels, refused to lift a finger to make our situation even a tiny bit better other than putting us in a different room. We had to pack and change rooms at midnight. I have bite blisters on fingers, wrist, upper arm and leg that will take weeks to heal. And I am not the first! See other reviews exposing this Hilton hotel's bed bug problem. And see our photo of bed bug that we took upon lifting mattress of my bed in Room 224 at 11:04 p.m, Saturday, Jan. 4, 2025.
Robert
Robert, 3-night family trip
Verified Hotels.com guest review