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Kyoto Brighton Hotel

4.5 star property
Luxury hotel with 4 restaurants, near Kyoto Imperial Palace

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Kyoto Brighton Hotel

Lobby
Point of interest
Balcony
Premium bedding, minibar, in-room safe, blackout drapes
Premium bedding, minibar, in-room safe, blackout drapes

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Bar
  • Air conditioning
  • 24/7 front desk
  • Laundry facilities
Main amenities
  • Daily housekeeping
  • 4 restaurants and bar/lounge
  • Breakfast available
  • Self parking
  • Room service
  • Meeting rooms
  • 24-hour front desk
  • Front-desk safe
  • Laundry service
  • Hair salon
  • Multilingual staff
  • Concierge services
Feel at home
  • Children stay free
  • Refrigerator
  • Private bathroom
  • Separate bathtub and shower
  • Living room
  • Television
The price is P5,652
P6,325 total
includes taxes & fees
Jan 6 - January 7, 2025

Room options

Available filters for rooms
Showing 36 of 36 rooms

View all photos for Superior Twin Room, Non Smoking (38㎡)

Premium bedding, minibar, in-room safe, blackout drapes

Superior Twin Room, Non Smoking (38㎡)

Highlights

Air conditioning
Refrigerator
HDTV
Pillow menu
Renovated in 2011
Blackout drapes/curtains
Premium bedding
Rainfall showerhead
  • 38 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Executive Twin Room, Non Smoking (East Side, 42㎡)

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Executive Twin Room, Non Smoking (East Side, 42㎡)

Highlights

Air conditioning
Refrigerator
HDTV
Pillow menu
Blackout drapes/curtains
Premium bedding
Rainfall showerhead
Bidet
  • 42 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Luxury Twin Room, Non Smoking (East, 42㎡)

Premium bedding, minibar, in-room safe, blackout drapes

Luxury Twin Room, Non Smoking (East, 42㎡)

Highlights

Air conditioning
Refrigerator
HDTV
Pillow menu
Blackout drapes/curtains
Premium bedding
Rainfall showerhead
Bidet
  • 42 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Executive Triple Room, Non Smoking (42㎡)

Premium bedding, minibar, in-room safe, blackout drapes

Executive Triple Room, Non Smoking (42㎡)

Highlights

Air conditioning
Refrigerator
HDTV
Pillow menu
Blackout drapes/curtains
Premium bedding
Rainfall showerhead
Bidet
  • 42 sq m
  • Sleeps 5
  • 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Executive Twin Room, Non Smoking (42㎡)

Premium bedding, minibar, in-room safe, blackout drapes

Executive Twin Room, Non Smoking (42㎡)

Highlights

Air conditioning
Refrigerator
HDTV
Pillow menu
Blackout drapes/curtains
Premium bedding
Rainfall showerhead
Bidet
  • 42 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Executive Quadruple Room, Non Smoking (42㎡)

Premium bedding, minibar, in-room safe, blackout drapes

Executive Quadruple Room, Non Smoking (42㎡)

Highlights

Air conditioning
Refrigerator
HDTV
Pillow menu
Blackout drapes/curtains
Premium bedding
Rainfall showerhead
Bidet
  • 42 sq m
  • Sleeps 6
  • 2 Large Twin Beds and 2 Twin Sofa Beds

View all photos for Luxury Triple Room, Non Smoking

Premium bedding, minibar, in-room safe, blackout drapes

Luxury Triple Room, Non Smoking

Highlights

Air conditioning
Refrigerator
HDTV
Pillow menu
Blackout drapes/curtains
Premium bedding
Rainfall showerhead
Bidet
  • 42 sq m
  • Sleeps 5
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Royal Suite, Non Smoking (86㎡)

Premium bedding, minibar, in-room safe, blackout drapes

Royal Suite, Non Smoking (86㎡)

Highlights

Furnished balcony
Separate dining area
Air conditioning
Refrigerator
HDTV
Pillow menu
Blackout drapes/curtains
Premium bedding
  • 86 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Luxury Quadruple Room, Non Smoking

Premium bedding, minibar, in-room safe, blackout drapes

Luxury Quadruple Room, Non Smoking

Highlights

Air conditioning
Refrigerator
HDTV
Pillow menu
Blackout drapes/curtains
Premium bedding
Rainfall showerhead
Bidet
  • 42 sq m
  • Sleeps 6
  • 2 Twin Beds and 2 Double Sofa Beds

View all photos for Premium Room Partager, Non Smoking(42㎡)

Premium bedding, minibar, in-room safe, blackout drapes

Premium Room Partager, Non Smoking(42㎡)

Highlights

Separate dining area
Air conditioning
Refrigerator
HDTV
Pillow menu
Blackout drapes/curtains
Premium bedding
Rainfall showerhead
  • 42 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Luxury Twin Room, Non Smoking (42㎡)

Premium bedding, minibar, in-room safe, blackout drapes

Luxury Twin Room, Non Smoking (42㎡)

Highlights

Air conditioning
Refrigerator
HDTV
Pillow menu
Blackout drapes/curtains
Premium bedding
Rainfall showerhead
Bidet
  • 42 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Luxury Suite, Non Smoking (Hollywood Twin, 84㎡)

Premium bedding, minibar, in-room safe, blackout drapes

Luxury Suite, Non Smoking (Hollywood Twin, 84㎡)

Highlights

Separate dining area
Air conditioning
Refrigerator
HDTV
Pillow menu
Blackout drapes/curtains
Premium bedding
Separate bathtub and shower
  • 84 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Luxury Double Room, Non Smoking

Premium bedding, minibar, in-room safe, blackout drapes

Luxury Double Room, Non Smoking

Highlights

Air conditioning
Refrigerator
HDTV
Pillow menu
Blackout drapes/curtains
Premium bedding
Separate bathtub and shower
Bathrobes
  • 36 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Premium Twin Room, Non Smoking (EN, East, 42㎡)

Premium bedding, minibar, in-room safe, blackout drapes

Premium Twin Room, Non Smoking (EN, East, 42㎡)

Highlights

Separate dining area
Air conditioning
Refrigerator
HDTV
Pillow menu
Blackout drapes/curtains
Premium bedding
Separate bathtub and shower
  • 42 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Luxury Corner Double Room with Terrace, Non Smoking

Premium bedding, minibar, in-room safe, blackout drapes

Luxury Corner Double Room with Terrace, Non Smoking

Highlights

Terrace
Separate dining area
Air conditioning
Refrigerator
HDTV
Pillow menu
Blackout drapes/curtains
Premium bedding
  • 44 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Superior Double Room, Non Smoking (36㎡)

Premium bedding, minibar, in-room safe, blackout drapes

Superior Double Room, Non Smoking (36㎡)

Highlights

Air conditioning
Refrigerator
HDTV
Pillow menu
Blackout drapes/curtains
Premium bedding
Rainfall showerhead
Bidet
  • 36 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Run of House (Single Use Only), Non-Smoking

Premium bedding, minibar, in-room safe, blackout drapes

Run of House (Single Use Only), Non-Smoking

Highlights

Air conditioning
Refrigerator
HDTV
Pillow menu
Blackout drapes/curtains
Premium bedding
Rainfall showerhead
Bidet
  • Sleeps 1
  • 1 Twin Bed OR 1 Large Twin Bed

View all photos for Premium Twin Room, Non Smoking (EN, 42㎡)

Premium bedding, minibar, in-room safe, blackout drapes

Premium Twin Room, Non Smoking (EN, 42㎡)

Highlights

Separate dining area
Air conditioning
Refrigerator
HDTV
Pillow menu
Blackout drapes/curtains
Premium bedding
Separate bathtub and shower
  • 42 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Luxury Twin Room-Non-Smoking

Premium bedding, minibar, in-room safe, blackout drapes

Luxury Twin Room-Non-Smoking

  • Sleeps 2
  • 2 Double Beds

View all photos for Premium twin room en

Premium bedding, minibar, in-room safe, blackout drapes

Premium twin room en

  • Sleeps 2
  • 2 Double Beds

View all photos for Royal Suite

Premium bedding, minibar, in-room safe, blackout drapes

Royal Suite

  • Sleeps 2
  • 2 Double Beds

View all photos for Luxury Corner Double Room

Premium bedding, minibar, in-room safe, blackout drapes

Luxury Corner Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for Partager Room

Premium bedding, minibar, in-room safe, blackout drapes

Partager Room

  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Quadruple Room

Premium bedding, minibar, in-room safe, blackout drapes

Luxury Quadruple Room

  • Sleeps 4
  • 2 Double Beds and 2 Twin Beds

View all photos for Luxury Suite

Premium bedding, minibar, in-room safe, blackout drapes

Luxury Suite

  • Sleeps 2
  • 2 Double Beds

View all photos for Executive Twin Room

Premium bedding, minibar, in-room safe, blackout drapes

Executive Twin Room

  • Sleeps 2
  • 2 Double Beds

View all photos for Superior Room

Premium bedding, minibar, in-room safe, blackout drapes

Superior Room

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Luxury Double Room

Premium bedding, minibar, in-room safe, blackout drapes

Luxury Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for Triple Room

Premium bedding, minibar, in-room safe, blackout drapes

Triple Room

  • Sleeps 3
  • 2 Double Beds and 1 Twin Bed

View all photos for Superior Double Room

Premium bedding, minibar, in-room safe, blackout drapes

Superior Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Mountain View Twin Room - Non-Smoking

Premium bedding, minibar, in-room safe, blackout drapes

Luxury Mountain View Twin Room - Non-Smoking

  • Sleeps 2
  • 2 Double Beds

View all photos for Superior Twin Room

Premium bedding, minibar, in-room safe, blackout drapes

Superior Twin Room

  • Sleeps 2
  • 2 Double Beds

View all photos for Premium Mountain View Twin Room EN - Non-Smoking

Premium bedding, minibar, in-room safe, blackout drapes

Premium Mountain View Twin Room EN - Non-Smoking

  • Sleeps 2
  • 2 Double Beds

View all photos for Executive Triple Room

Premium bedding, minibar, in-room safe, blackout drapes

Executive Triple Room

  • Sleeps 3
  • 1 Twin Bed and 2 Double Beds

View all photos for Executive Quadruple Room

Premium bedding, minibar, in-room safe, blackout drapes

Executive Quadruple Room

  • Sleeps 4
  • 2 Twin Beds and 2 Double Beds

View all photos for Luxury Triple Room

Premium bedding, minibar, in-room safe, blackout drapes

Luxury Triple Room

  • Sleeps 3
  • 1 Twin Bed and 2 Double Beds

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Property amenity

THE BLOSSOM KYOTO

Free WiFi
Restaurant
Air conditioning
Gym
9.6 out of 10, Exceptional, (1478)
The price is P4,798
P5,277 total
includes taxes & fees
Jan 13 - January 14, 2025
THE BLOSSOM KYOTO
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About the neighborhood

Map
Nakadachiuri, Shinmachi-dori, Kamigyo-ku, Kyoto, Kyoto, 602-8071

What's nearby

  • Kyoto Imperial Palace - 6 min walk
  • Nijō Castle - 3 min drive
  • Shijo Street - 4 min drive
  • Nishiki Market - 4 min drive
  • Kyoto University - 4 min drive

Getting around

  • Itami Airport (ITM) - 58 min drive
  • Kansai Intl. Airport (KIX) - 98 min drive
  • Nijo Station - 3 min drive
  • Demachiyanagi Station - 25 min walk
  • Jingu-marutamachi Station - 26 min walk
  • Imadegawa Station - 11 min walk
  • Marutamachi Station - 13 min walk
  • Kuramaguchi Station - 20 min walk

Restaurants

  • ‪虎屋菓寮京都一条店 - ‬4 min walk
  • ‪満る市 - ‬3 min walk
  • ‪カフェ デ コラソン - ‬5 min walk
  • ‪クー・オ・ミディ - ‬2 min walk
  • ‪とらや一条店 - ‬5 min walk

About this property

Kyoto Brighton Hotel

Kyoto Brighton Hotel puts you just a 5-minute drive from Kyoto Imperial Palace and Nijō Castle. For a bite to eat, guests can check out Terrace restaurant FEERIE, one of 4 restaurants, which serves breakfast. This luxurious hotel is also just a 5-minute drive from Kawaramachi Street and Nishiki Market. Fellow travelers love the helpful staff and breakfast. Public transportation is just a short walk: Imadegawa Station is 11 minutes and Marutamachi Station is 13 minutes.

Languages

English, Japanese

At a glance

DONE

Hotel size

    • 182 rooms
    • Arranged over 6 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: midnight
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival
    • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
    • Breakfast is not included in the breakfast rates for children 0-5 years old, and can be requested onsite for the listed child breakfast fee.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 2 children (5 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Covered onsite self parking (JPY 1500 per night; includes in/out privileges)
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–9:30 AM
  • 4 restaurants
  • Bar/lounge
  • Room service (late night)

Traveling with children

  • Children stay free (see details)

What to do

  • Shopping

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Bicycle rentals

Facilities

  • 1 building/tower
  • Built in 1988
  • Safe-deposit box at front desk
  • Bicycle parking
  • Banquet hall

Accessibility

  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Wheelchairs available on site

Room amenities

Be entertained

  • DVD player
  • 32-inch LCD TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Electric kettle
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Premium bedding

What to enjoy

  • In-room massage
  • Separate living room

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Separate bathtub and shower
  • Rainfall showerhead
  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Free newspapers
  • Free WiFi and wired internet
  • Phone

Food and drink

  • Refrigerator
  • Free bottled water
  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Dining

Terrace restaurant FEERIE - This buffet restaurant serves breakfast only.
Japanese HOTARU - This fine-dining restaurant specializes in Japanese cuisine and serves breakfast, lunch, and dinner.
Steak house HIMOROGI - This steakhouse specializes in Japanese cuisine and serves lunch and dinner.
Chinese resuaurant KAKAN - This restaurant specializes in Chinese cuisine and serves lunch and dinner.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A city tax may be collected at the property. The city tax ranges from JPY 200-1,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately JPY 3500 for adults and JPY 1900 for children
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Rollaway beds are available for JPY 7000.0 per night

Parking

  • Covered self parking costs JPY 1500 per night with in/out privileges

Policies

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
Guests can rest easy knowing there's a security system on site.
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates).
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.

Also known as

Brighton Hotel Kyoto
Brighton Kyoto
Brighton Kyoto Hotel
Hotel Brighton Kyoto
Hotel Kyoto Brighton
Kyoto Brighton
Kyoto Brighton Hotel
Kyoto Hotel Brighton
Kyoto Brighton Hotel Hotel
Kyoto Brighton Hotel Kyoto
Kyoto Brighton Hotel Hotel Kyoto

Frequently asked questions

Does Kyoto Brighton Hotel offer free cancellation for a full refund?
Yes, Kyoto Brighton Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Kyoto Brighton Hotel?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Kyoto Brighton Hotel?
Yes. Self parking costs JPY 1500 per night.
What are the check-in and check-out times at Kyoto Brighton Hotel?
Check-in start time: 3 PM; Check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).
What is there to do at Kyoto Brighton Hotel and nearby?
Recommended spots to visit include Kyoto Imperial Palace (6-min walk) and Kawaramachi Street (0.9 mi), along with Nijō Castle (1.3 mi) and Shijo Street (1.5 mi).
Are there restaurants at or near Kyoto Brighton Hotel?
Yes, there are 4 onsite restaurants, featuring Japanese cuisine.
Does Kyoto Brighton Hotel have rooms with private spa tubs?
Yes, each room has a deep soaking bathtub.
What's the area around Kyoto Brighton Hotel like?
Kyoto Brighton Hotel is in Central Kyoto, a short 6-minute walk from Kyoto Imperial Palace and 18 minutes' walk from Kawaramachi Street. Travelers say this hotel is in a good location.

Kyoto Brighton Hotel Reviews

Reviews

9.6

Exceptional

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Very Good

ISAO, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

JinHoo, 3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Maki, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Lisa, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

FUMIHIKO, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Our base in Kyoto
home away from home
Kim Pao, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

peaceful stay
Super clean and very quiet.
Naomi, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Mary, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellence service and concierge. Very quiet and very beautiful hotel. On the downside, most restaurants are not within walking distance, which is what we like.
Jeffrey A, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing stay so comfortable!
Amazing hotel, the room size was so large! Very luxury with a big bathroom and lots of great amenities. Staff were friendly and accommodating. Bed was comfy. The only downside was that it was a bit far away from the bus stops and train stations.
Kevin, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

It was absolutely amazing!!! Hospitality and warm Japanese culture makes you feel at home. Thank you for this wonderful experience and stunning hotel.
VINNY, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Maho, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent
Great location and excellent service. Breakfast very good too
Ailsa, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

mathew, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Upscale hotel next to Kyoto imperial palace
Beautiful hotel with impeccable service, staff was very helpful in our many guest requests and questions (it was our first time in Kyoto). Shuttle to the subway station was very convenient, from there you can walk to Nishiki market and other shopping places Walking distance to imperial palace and garden, short drive to city center and many sightseeing places, such as Nijo castle, Gion District, etc.
Aleksandr, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Alex, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Joseph Ronald, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Relaxing
Very good staff. Hotel bath was amazingly relaxing
Frances, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Wide and clean room
TOHRU, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Breakfast
I always like the Japanese breakfast in this hotel which is amazingly great
Tateishi, 4-night business trip
Verified Hotels.com guest review

10/10 Exceptional

娘と一泊させていただきました。 パブリックスペース、室内ともに町中とは思えないほど静かで驚きました。 落ち着ける時間がありがたかったです。 清掃も行き届いていて、特にバスタブやカランの形状がとても好みだったのでお風呂でも気持ちよく過ごしました。 そのバスルームにはくずもの入れが２つ分別用に設置されていて良かったのですが、なぜか室内用には見当たらず…あえてなのかもしれませんが少々不便に感じました。 室内には大小の鏡が壁面やデスクに備えられており、女子が複数人でもお互い遠慮なくストレスなく身支度できます。 くつろげる滞在でした。
TOMOKO, 1-night family trip
Verified Hotels.com guest review

8/10 Very Good

Mariko, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Moriki, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

We had a great time staying at the Brighton Hotel..staff were friendly especially the concierge desk they offered help before we asked! The room is clean & spacious, very well layout. Well come back!
June, 1-night family trip
Verified Hotels.com guest review