Centro Historico, 7ª. Avenida 12 - 46, Zona 1, Guatemala City, 1
What's nearby
National Palace (Palacio Nacional) - 12 min walk
Guatemala City Hall - 15 min walk
U.S. Embassy in Guatemala - 5 min drive
La Aurora Zoo - 6 min drive
Paseo Cayala - 9 min drive
Getting around
La Aurora Intl. Airport (GUA) - 24 min drive
Restaurants
Los Tres Tiempos - 4 min walk
Café Saúl - Cine Lux - 4 min walk
Taco Bell Paseo La Sexta - 4 min walk
Restaurante El Diamante Tipico - 3 min walk
La Cocina de la señora Pu - 4 min walk
About this property
Hotel Maya Excelsior
When you stay at Hotel Maya Excelsior, you'll be within a 10-minute drive of La Aurora Zoo and Paseo Cayala. After having fun at the outdoor pool, you can grab a bite to eat at the restaurant. Other features include an indoor pool, a fitness center, and a garden.
Languages
Spanish
At a glance
Hotel size
100 rooms
Arriving/Leaving
Check-in start time: 1:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is noon
Special check-in instructions
The property charges 22 percent for credit card payments
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Pets
Pets allowed (1 total)*
Specific rooms only, restrictions apply*
Internet
Free WiFi in public areas
Parking
Free onsite self parking
Onsite parking limited
Other information
Smoke-free property
Property amenities
Food and drink
Local cuisine breakfast (surcharge) each morning 6:00 AM–10:00 AM
Restaurant
Working away
2 meeting rooms
Conference space (2691 square feet)
Services
24-hour front desk
Dry cleaning/laundry services
Luggage storage
Facilities
Safe-deposit box at front desk
Garden
Fitness center
An outdoor pool
An indoor pool
Accessibility
Elevator
Room amenities
Be entertained
Flat-screen television
Cable TV channels
Home comfort
Ceiling fan
Sleep well
Bed sheets provided
Freshen up
Private bathroom
Shower only
Free toiletries
Towels
More
Daily housekeeping
Special features
Dining
Onsite venue - This restaurant specializes in local cuisine and serves breakfast and lunch.
Fees & policies
Optional extras
Local cuisine breakfast is offered for an extra charge of approximately USD 8 for adults and USD 8 for children
Credit card charges are subject to an extra charge of 22 percent
Pets
Pets are allowed for an extra charge of USD 10 per pet, per night
Policies
Guests can rest easy knowing there's a fire extinguisher, a security system and a first aid kit on site.
This property accepts credit cards and cash.
Also known as
Hotel Maya Excelsior GUATEMALA
Maya Excelsior GUATEMALA
Hotel Maya Excelsior Guatemala City
Maya Excelsior Guatemala City
Hotel Hotel Maya Excelsior Guatemala City
Guatemala City Hotel Maya Excelsior Hotel
Hotel Hotel Maya Excelsior
Maya Excelsior
Maya Excelsior Guatemala City
Hotel Maya Excelsior Hotel
Hotel Maya Excelsior Guatemala City
Hotel Maya Excelsior Hotel Guatemala City
Frequently asked questions
Does Hotel Maya Excelsior offer free cancellation for a full refund?
Yes, Hotel Maya Excelsior does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Maya Excelsior?
Yes, there's an indoor pool and an outdoor pool.
Are pets allowed at Hotel Maya Excelsior?
Yes, pets are welcome, with a limit of 1 total. There's a charge of USD 10 per pet, per night.
Is parking offered on site at Hotel Maya Excelsior?
Yes, there's free self parking. Parking spots may be limited.
What are the check-in and check-out times at Hotel Maya Excelsior?
Check-in start time: 1:00 PM; Check-in end time: midnight. Check-out time is noon.
What is there to do at Hotel Maya Excelsior and nearby?
Hotel Maya Excelsior has an outdoor pool and a fitness center, as well as a garden.
Are there restaurants at or near Hotel Maya Excelsior?
Yes, there's an onsite restaurant that offers local cuisine.
What's the area around Hotel Maya Excelsior like?
Hotel Maya Excelsior is a short 8-minute walk from Central Market and 12 minutes' walk from National Palace (Palacio Nacional).
Hotel Maya Excelsior Reviews
Reviews
5.2
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
5.2/10
Cleanliness
5.8/10
Staff & service
5.4/10
Amenities
4.0/10
Property conditions & facilities
5.2/10
Eco-friendliness
Reviews
4/10 Fair
November 24, 2024
Raul E
Raul E, 2-night family trip
Verified Hotels.com guest review
2/10 Poor
September 16, 2024
I booked this hotel due an emergency. This is an scam, pictures are misleading and is expensive for what they offered. No hot water, dirty towels, a bathroom with roaches and an uncomfortable bed. At the reception they were unfriendly and doubtful about the booking.
B'alam
B'alam, 1-night business trip
Verified Hotels.com guest review
2/10 Poor
July 10, 2024
Place was dirty staff did not help
Dwayne
Dwayne, 1-night family trip
Verified Orbitz guest review
8/10 Very Good
June 26, 2024
Visited by artists and president
Juan Carlos
Juan Carlos, 3-night business trip
Verified Expedia guest review
4/10 Fair
June 2, 2024
Too simple for the price, TV has only several programas, very noisy early in the morning and the whole Day, Swimmingpool was close, terrible bed, i got hurt my back. Bathroom quite ok with space and warm water
Raphael
Raphael, 2-night romance trip
Verified Expedia guest review
8/10 Very Good
May 25, 2024
Marino
Marino, 12-night trip
Verified Expedia guest review
6/10 Good
May 25, 2024
Ok
Marino
Marino, 18-night trip
Verified Expedia guest review
2/10 Poor
March 30, 2024
No hot water
Mitzy
Mitzy, 2-night romance trip
Verified Expedia guest review
4/10 Fair
March 12, 2024
I will not recommend us please. This is because the rooms are not clean when I still there for one night it sound like it was working but they were building something 3 o’clock in the morning I couldn’t sleep at all and I had to be up by 6 o’clock to go to work so when I recommended the room for the staff were horrible.
Miguel A
Miguel A, 12-night trip
Verified Expedia guest review
2/10 Poor
February 11, 2024
Juan
Juan, 2-night family trip
Verified Hotels.com guest review
2/10 Poor
November 23, 2023
I don’t recommend this Hotel to anyone!
Otto
Otto, 1-night family trip
Verified Expedia guest review
4/10 Fair
November 19, 2023
No lo recomiendo
La imágenes que se muestran en la aplicación no coinciden con la realidad. El precio que se paga está demasiado alto a lo que otorgan, es un hotel antiguo con poco mantenimiento.
Marco Vinicio
Marco Vinicio, 1-night trip
Verified Hotels.com guest review
4/10 Fair
August 27, 2023
guillermo
guillermo, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
July 31, 2023
The hotel is not new. But the room is clean and the staff is nice. Easy check in and out. No air conditioning but have warm water and big room.
Luis
Luis, 4-night trip
Verified Expedia guest review
2/10 Poor
July 29, 2023
The property is pretty rundown. The pools are not clean. The room I was first offered smelt like dusk and properly had not been cleaned in a while. The next room I was offered I saw what looked to be a bed bug sheddings. I left and went to another location I need a refund.
Kevin
Kevin, 1-night romance trip
Verified Orbitz guest review
4/10 Fair
July 27, 2023
The property was centrally located in historic downtown Guatemala City. The shower was clogged and I had to ask for a plunger to unclog it /-: No room service and the staff were whatever
Joseph
Joseph, 3-night trip
Verified Expedia guest review
6/10 Good
July 18, 2023
The staff was polite. Gave us a quick tour around the vicinity.
Joshua
Joshua, 1-night romance trip
Verified Expedia guest review
2/10 Poor
April 8, 2023
Is not worth the 50$
Carlos
Carlos, 2-night romance trip
Verified Expedia guest review
2/10 Poor
November 16, 2022
Nicolas
Verified Expedia guest review
4/10 Fair
September 22, 2022
I feel no safe
People talking all night on the stairs up n down the building floors n drinking
Osvelio
Osvelio, 1-night family trip
Verified Hotels.com guest review
8/10 Very Good
March 5, 2022
Lorane
Lorane, 1-night trip
Verified Expedia guest review
10/10 Exceptional
May 11, 2021
Great location, reasonable prices, helpful staff.
Good food in the restaurant.
Too bad the restaurant is closed on Sundays.
Verified traveler
2-night trip
Verified Expedia guest review
2/10 Poor
November 18, 2019
Verified traveler
1-night trip
Verified Orbitz guest review
2/10 Poor
November 15, 2019
I woke up in the middle of night and found bed bugs!! There were a lot of them and full of blood, the most disguisting thing ever, I was horrified!! When I went to talk to receptionist (I didn't know the word in Spanish) but he understood immediatelly what I was talking about and said some rooms have it and that he will come and see. Which of course he didn't! So after I went again he said they can change our room tomorrow and only after I insisted he gave us the new room that he said it's clean. So obviously they are aware of this problem!! The room was moldy and smelled weird and generally whole place seems dirty. We went to see the pool and it was full of leaves and dirt and there were huge cockroaches runing in the corridors... We left tomorrow even though we paid for another night, they didn't offer to return us some money or anything but we just wanted to leave that place!!