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1 room, 2 adults

Riad Authentic Palace & Spa

4-star4 stars
Great for families

Good to know

  • Babysitting or childcare (free)
  • Children's pool
  • Highchair
  • In-room childcare (surcharge)
Derb Bennis- N 16 bis Douh Batha, Fes medina, Fes, 30200, Morocco

Mountain riad with indoor pool, near Blue Gate
  • Free continental breakfast and free WiFi
  • Great for families

    Good to know

    • Babysitting or childcare (free)
    • Children's pool
    • Highchair
    • In-room childcare (surcharge)
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Morocco may have travel restrictions in place due to COVID-19. Find out more

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Popular amenities

  • Free WiFi
  • Free WiFi
  • Parking available
  • Parking available
  • Pool
  • Pool
  • Airport transfer
  • Airport transfer
  • Gym
  • Gym
  • Air Conditioning
  • Air Conditioning

Main amenities

  • 13 guestrooms
  • Daily housekeeping
  • Restaurant
  • Indoor pool
  • Rooftop terrace
  • Free childcare
  • Self parking
  • Spa services
  • 24-hour business center
  • Airport shuttle
  • 24-hour front desk
  • Air conditioning
  • Free continental breakfast and free WiFi

Feel at home

  • Children's pool
  • In-room childcare (surcharge)
  • Babysitting or childcare (free)
  • Private bathroom
  • Free toiletries
  • Daily housekeeping

What’s around

  • In Fes El Bali
  • Blue Gate - 9 min walk
  • Kairaouine Mosque - 14 min walk
  • University of Al Quaraouiyine - 14 min walk
  • Bab Ftouh - 21 min walk
  • Royal Palace - 23 min walk
  • Tombs of the Merenides - 24 min walk
  • Borj Fez Mall - 30 min walk
  • Fez Stadium - 5.8 mi / 9.4 km
More about the area
9.4Exceptional12See all 12 Hotels.com reviews
  • We visited a beautiful, and still authentic city of Fez in Morocco. We highly recommend,…Mar 5, 2020
  • It was an authentic stay ' all was fabulous ' breakfast and the service was excellent Feb 13, 2020

Riad Authentic Palace & Spa

  • Standard Double or Twin Room
  • Royal Suite
  • Family Suite
  • Superior Suite
  • Deluxe Double or Twin Room, Ensuite, Hill View
  • Deluxe Double or Twin Room, 1 Bedroom, Hill View

More great choices

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What’s around Riad Authentic Palace & Spa

Landmarks

  • In Fes El Bali
  • Blue Gate - 9 min walk
  • Kairaouine Mosque - 14 min walk
  • University of Al Quaraouiyine - 14 min walk
  • Bab Ftouh - 21 min walk
  • Royal Palace - 23 min walk
  • Tombs of the Merenides - 24 min walk
  • Borj Fez Mall - 30 min walk

Getting around

  • Fes (FEZ-Saiss) - 32 min drive
  • Fes Station - 10 min drive
  • Airport shuttle (surcharge)
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At a glance

Key facts

Size

  • 13 rooms
  • Arranged over

Arriving/leaving

  • Check-in time 2:00 PM-anytime
  • Check-out time is noon
  • Express check-out

Restrictions related to your trip

  • Morocco may have travel restrictions in place due to COVID-19.
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

  • Local laws may restrict unmarried guests from sharing a room

Travelling with others

Children

  • Free babysitting/childcare

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Onsite self parking (EUR 2 per day)
Riad Authentic Palace & SpaCheck location

Payment types at the property

Other information

  • No alcohol served onsite
* See small print for additional details or extra charges

At the property

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Free continental breakfast daily
  • Restaurant
  • Coffee shop/café
  • 24-hour room service
  • Barbecue grills
Things to do
  • Indoor pool
  • Outdoor seasonal pool
  • Free use of nearby fitness center
  • Spa services on site
  • Spa treatment room(s)
  • Children's pool
Working away
  • 24-hour business center
  • Number of meeting rooms - 13
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 4090
  • Conference space size (meters) - 380
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
Facilities
  • Number of buildings/towers - 3
  • Year Built - 1819
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Rooftop terrace
  • Picnic area
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Assistive listening devices in meeting rooms
  • Wheelchair-accessible registration desk
  • Closed captioned TV
  • Bathroom emergency pull cord
Languages Spoken
  • Arabic
  • English
  • French
  • Italian
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board (on request)
Sleep well
  • Hypo-allergenic bedding available
  • Pillow menu
  • Premium bedding
Freshen up
  • Private bathroom
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Satellite TV channels
Stay connected
  • Free WiFi
More
  • Daily housekeeping
  • In-room safe

Recommended hotels

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Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms available. Services include massages.

Riad Authentic Palace & Spa’s small print

Also known as

  • Riad Fes Alcazar Suites
  • Riad Fes Authentic Palace Spa
  • Riad Authentic Palace & Spa Fes
  • Riad Authentic Palace & Spa Riad
  • Riad Authentic Palace & Spa Riad Fes
  • Riad Alcazar Suites
  • Fes Alcazar Suites
  • Authentic Palace & Spa Fes

Policies

Only registered guests are allowed in the guestrooms.

  • The seasonal pool is open from January to December.

    • This property does not have elevators.

    Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a security system on site.

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Personal protective equipment, including masks and gloves, will be available to guests.

    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

    Contactless check-in and contactless check-out are available.

    Enhanced food service safety measures are in place.

    Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

    Each guestroom is kept vacant for a minimum of 24 hours between bookings.

    This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global), Intertek Cristal (3rd party expert - Global), and Safe Travels (WTTC - Global).

    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    For transfers, guests must contact the property 72 hours prior to arrival at the number on the booking confirmation.

    This property accepts credit cards. Cash is not accepted.

    Mandatory fees

    You’ll be asked to pay the following charges at check-in or check-out:

    • A tax is imposed by the city: EUR 3.5 per person, per night. This tax does not apply to children under 12 years of age.
    • Pool fee: EUR 1 per person, per week
    • Spa fee: EUR 1 per person, per night

    Optional extras

    Self parking costs EUR 2 per day

    Airport shuttle service is offered for an extra charge of EUR 20 per vehicle (one-way)

    Airport shuttle for children between the ages of 12 and 18 costs EUR 2 (one-way)

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    FAQs for Riad Authentic Palace & Spa

    • Does Riad Authentic Palace & Spa offer free cancellation for a full refund?
      Yes, Riad Authentic Palace & Spa does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • What are the cleanliness and hygiene measures currently in place at Riad Authentic Palace & Spa?
      This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and requires staff to wear personal protective equipment. Please note that this information has been provided by our partners.
    • Is parking offered on site at Riad Authentic Palace & Spa?
      Yes. Self parking costs EUR 2 per day.
    • Is there a pool at Riad Authentic Palace & Spa?
      Yes, there's an indoor pool, a seasonal outdoor pool, and a children's pool.
    • Are pets allowed at Riad Authentic Palace & Spa?
      Sorry, pets aren't allowed.
    • What are the check-in and check-out times at Riad Authentic Palace & Spa?
      You can check in from 2:00 PM - anytime. Check-out time is noon. Express check-out and contactless check-in and check-out are available.
    • Are there restaurants at or near Riad Authentic Palace & Spa?
      Yes, there's an onsite restaurant. Nearby restaurants include L'Amandier (6-min walk), La Maison Bleue (6-min walk), and The Ruined Garden (7-min walk).
    • Is airport shuttle service offered by Riad Authentic Palace & Spa?
      Yes, an airport shuttle is available. The charge is EUR 20 per vehicle one-way.
    • What is there to do at Riad Authentic Palace & Spa and nearby?
      Riad Authentic Palace & Spa has an indoor pool and spa services, as well as a picnic area.

    Recent reviews

    Exceptional 9.4 From 12 reviews

    Very good 8.0
    Very nice Road. Very hospitable.
    Jan 16, 2020Verified Hotels.com guest review
    Michael, us1 night trip
    Exceptional 10.0
    Wonderful experience
    My husband and I stayed in this gorgeous Riad in old Fez. Our room was exceptional and very comfortable. There is also a beautiful view from the roof terrace. Services were excellent - they picked us up from the train station, arranged a half day tour of the Medina with a reputable guide for us, and taught us how to make delicious traditional Moroccan dishes. They also had spa services, but we didn't stay long enough to take advantage of that. We loved everything about our stay here.
    Aug 31, 2019Verified Hotels.com guest review
    Pamela, us2 night romance trip
    Exceptional 10.0
    If you are looking for the riad experience, this is a great place to get it. Incredibly friendly staff, and a beautiful facility. The only downside is the conversations in the central court and on the street outside can be a bit loud, but you are going to get that at any riad worthy of the name.
    Mar 20, 2019Verified Expedia guest review
    us3 night family trip
    Exceptional 10.0
    every thing was great! I like it...every thing was great!
    Feb 22, 2019Verified Expedia guest review
    us5 night trip
    Very good 8.0
    Het personeel is zeer vriendelijk en op mijn verjaardag hebben ze zelfs een verjaardagstaart gemaakt.
    Sep 27, 2019Verified Expedia guest review
    be3 night romance trip
    Very good 8.0
    El personal muy atento en todo momento. A 10 minutos andando a la Medina.
    Apr 13, 2019Verified Expedia guest review
    Teresa, es3 night trip
    Exceptional 10.0
    Oct 2, 2019Verified Hotels.com guest review
    Mireia, es3 night trip
    Very good 8.0
    Sep 20, 2019Verified Hotels.com guest review
    EMMA, us2 night trip with friends
    Exceptional 10.0
    Aug 20, 2019Verified Expedia guest review
    it3 night trip
    Exceptional 10.0
    Mar 20, 2019Verified Expedia guest review
    us3 night trip
    See all reviews

    Riad Authentic Palace & Spa