Your information is very missleading. The front desk is meant to be open until 10pm, I arrived at 7.30pm and could not get into the building. A small note says that they close at 7pm and gave an emergency number. Apparently I should have been sent a code, which Hotels.com did not send me. When phoning, I got an answer machine! It was a cold night and after being on the road since 6 am, I needed to get to a warm room. It was only through the help of some guest that I could finally enter and make phone contact with the management, who gave me a the code after 'trusting' me to pay upon check-out. The guesthouse put the blame on hotels.com
All in all, very disappointing!