I booked this hotel simply because I needed an affordable option during a very busy weekend in Madrid, when many hotels were fully booked due to the NFL game. Unfortunately, the experience was terrible. The only positive thing is the location: although not close to the main attractions, it is near a metro station with easy access to central Madrid.
Everything else was disappointing. You have to request a hairdryer at reception and return it immediately after use. The room key kept running out of battery, forcing me to repeatedly go back to reception to get the door opened.
The biggest issue was the temperature. I stayed during the first week of November, and the hotel had already switched to winter mode, meaning the air conditioning only provided heating. Madrid was still quite warm, the windows barely opened (around 5 cm), and the room faced a busy avenue, making it impossible to sleep with the windows open. The room was unbearably hot, like a sauna, and I barely slept for two nights. When I complained, reception simply apologised without offering any solution.
Other issues included only one basic soap provided for both body and hair, no conditioner, several broken light bulbs, an extremely noisy plastic-like mattress protector and ridiculously small bath towels.
I understand this is an Ibis Budget, and I wasn’t expecting much comfort. However, being a budget hotel should not mean compromising basic comfort and consideration for guests.
