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Mandarin Oriental Ritz, Madrid

Photo gallery for Mandarin Oriental Ritz, Madrid

Indoor pool
Minibar, in-room safe, individually decorated, individually furnished
Minibar, in-room safe, individually decorated, individually furnished
Minibar, in-room safe, individually decorated, individually furnished
Living area

Overview of Mandarin Oriental Ritz, Madrid

Mandarin Oriental Ritz, Madrid

5.0 star property
Luxury hotel with 2 bars/lounges, near Gran Via Street

9.8/10 Exceptional

33 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Internet access
  • Pet friendly
  • Airport transfer
  • Gym
Map
Plaza de la Lealtad 5, Madrid, Madrid, 28014

Room options

About this area

What's nearby

  • In Retiro
  • Prado Museum - 5 min walk
  • El Retiro Park - 6 min walk
  • Gran Via Street - 8 min walk
  • Puerta del Sol - 10 min walk
  • Plaza Mayor - 18 min walk
  • Royal Palace of Madrid - 22 min walk
  • Museo Nacional Centro de Arte Reina Sofia - 5 min drive
  • Puerta de Alcala - 2 min drive
  • Plaza de Santa Ana - 2 min drive
  • WiZink Center - 3 min drive

Getting around

  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 21 min drive
  • Madrid Recoletos Station - 11 min walk
  • Atocha Cercanías Station - 15 min walk
  • Madrid Atocha Station - 15 min walk
  • Banco de Espana Station - 6 min walk
  • Anton Martin Station - 10 min walk
  • Sevilla Station - 10 min walk
  • Airport shuttle (surcharge)
  • Train station drop-off (surcharge)
  • Train station pick-up (surcharge)
  • Bus station shuttle (surcharge)

Restaurants

  • Asia Gallery - 3 min walk
  • Starbucks - 3 min walk
  • Estado Puro - 3 min walk
  • 100 Montaditos - 3 min walk
  • East 47 - 4 min walk

About this property

Mandarin Oriental Ritz, Madrid

Putting you in a great location within just a 10-minute walk of Prado Museum and Gran Via Street, Mandarin Oriental Ritz, Madrid offers an airport shuttle (available 24 hours) for EUR 180 per vehicle one-way. You can grab a bite to eat at the coffee shop/cafe, or indulge in massages, facials, or mani/pedis. Other highlights at this luxurious hotel include 2 bars/lounges, an indoor pool, and a health club. Fellow travelers like the location for the sightseeing and because it's just a short walk to public transportation: Banco de Espana Station is 6 minutes and Anton Martin Station is 10 minutes.

Languages

Arabic, English, French, German, Italian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of Safe Tourism Certified (Spain)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, and dinner
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 153 rooms
  • Arranged over 6 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - midnight
  • Express check-in/out available
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*
  • Supervised childcare*

Pets

  • Pets stay free (dogs only, up to 11 lbs per pet)
  • Service animals welcome
  • Restrictions apply*
  • Pets must be supervised
  • Food and water bowls available
  • Pet sitting services offered

Internet

  • WiFi in public areas*
  • WiFi and wired Internet access in rooms*

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle (available 24 hours)*
  • Train station shuttle on request (available 24 hours)*
  • Bus station shuttle*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7:00 AM–11:00 AM
  • 2 bars/lounges
  • Restaurant
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Supervised childcare (surcharge)
  • Children's games

Working away

  • 3 meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • On-site car rental
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Built in 1910
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Health club
  • An indoor pool
  • Spa services
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Braille/raised signage
  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchairs available on site

Languages

  • Arabic
  • English
  • French
  • German
  • Italian
  • Spanish

Room amenities

Be entertained

  • IPod docking station

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Espresso maker
  • Bathrobes and slippers
  • Children's robes

Sleep well

  • Pillow menu
  • Soundproofed rooms
  • Turndown service
  • Bed sheets provided

What to enjoy

  • In-room massage
  • Individually furnished and decorated

Freshen up

  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms available. Services include facials and manicures and pedicures.

Dining

The Ritz Bar - Onsite cocktail bar.
Champagne Bar - Onsite Champagne bar. Open daily.
Gastronomic restaurant - Onsite fine-dining restaurant. Open daily.
Palm Court - Onsite restaurant. Open daily.
The Ritz Garden - Onsite restaurant. Open daily.

Fees & policies

Optional extras

  • WiFi is available in guestrooms for EUR 5 per 24-hour period (rates may vary)
  • WiFi is available in public areas for EUR 5 per 24-hour period (rates may vary)
  • Wired Internet access is available in guestrooms for EUR 5 per 24-hour period (rates may vary)
  • Full breakfast is offered for an extra charge of approximately EUR 45 per person
  • Airport shuttle service is offered for an extra charge of EUR 180 per vehicle (one-way, maximum occupancy 6)
  • Train station pick-up, train station drop-off, and bus station shuttle service is offered for an extra charge

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge
  • Rollaway beds are available for EUR 132.0 per night
  • Guests must contact this property in advance to reserve cribs/infant beds

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain).

Policies

<p>The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. </p><p>Only registered guests are allowed in the guestrooms. </p> <p>Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site. </p><p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property. </p><p>This property accepts credit cards and cash.</p><p>Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation. </p>

Also known as

Hotel Ritz Belmond
Hotel Ritz Belmond Madrid
Ritz Belmond
Ritz Belmond Madrid
Hotel Ritz
Ritz Madrid
Hotel Ritz Madrid
Hotel Ritz
Mandarin Oriental Ritz Madrid
Mandarin Oriental Ritz, Madrid Hotel
Mandarin Oriental Ritz, Madrid Madrid
Mandarin Oriental Ritz, Madrid Hotel Madrid

Frequently asked questions

Does Mandarin Oriental Ritz, Madrid offer free cancellation for a full refund?
Yes, Mandarin Oriental Ritz, Madrid does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Mandarin Oriental Ritz, Madrid?
As of February 6, 2023, prices found for a 1-night stay for 2 adults at Mandarin Oriental Ritz, Madrid on February 11, 2023 start from P 55,048, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Mandarin Oriental Ritz, Madrid?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Mandarin Oriental Ritz, Madrid?
Yes, there's an indoor pool.
Are pets allowed at Mandarin Oriental Ritz, Madrid?
Yes, dogs stay free, with a maximum weight of 11 lbs per pet. Pet-sitting services are available.
Is parking offered on site at Mandarin Oriental Ritz, Madrid?
Yes, there's free self and valet parking.
Is airport shuttle service offered by Mandarin Oriental Ritz, Madrid?
Yes, an airport shuttle is available. The charge is EUR 180 per vehicle one-way.
What are the check-in and check-out times at Mandarin Oriental Ritz, Madrid?
You can check in from 3:00 PM - midnight. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
Is there an onsite casino at Mandarin Oriental Ritz, Madrid?
No, this hotel doesn't have a casino, but Casino de Madrid (12-min walk) is nearby.
What is there to do at Mandarin Oriental Ritz, Madrid and nearby?
Mandarin Oriental Ritz, Madrid has 2 bars, an indoor pool, and a steam room, as well as spa services and a garden.
Are there restaurants at or near Mandarin Oriental Ritz, Madrid?
Yes, there's an onsite restaurant, The Ritz Bar. Nearby restaurants include 100 Montaditos (3-min walk), East 47 (4-min walk), and Restaurante Vinoteca García de la Navarra (4-min walk).
What's the area around Mandarin Oriental Ritz, Madrid like?
Mandarin Oriental Ritz, Madrid is in Retiro, a short 6-minute walk from Banco de Espana Station and 8 minutes' walk from Gran Via Street.

Reviews

9.8

Exceptional

10.0/10

Cleanliness

9.8/10

Staff & service

9.7/10

Amenities

9.9/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Exceptional

Mattias, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Mark, 3-night trip
Verified Expedia guest review

10/10 Exceptional

An elegant old world hotel, very well worth the stay.
James, 6-night trip
Verified Expedia guest review

10/10 Exceptional

SAM, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Hotel was amazing and staff exceptional had a great time. Mandarin Oriental Ritz will be our go to hotel from now on.
Mehrdad, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Very good
ERNESTO, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Mandarin is a beautiful hotel. All the personnel were friendly, helpful amazing. The rooms were always clean. The views to the garden were breath taking. Food was delicious. I’ll definitely go back and I’d highly recommend it
Rose, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Bronwyn, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Amazing hotel with excellent service. Nothing is too much trouble!
Dimple, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Best hotel ever!!!!
Peter, 2-night family trip
Verified Expedia guest review