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Hotel Riu Garoé

4.0 star property
Family-friendly hotel with full-service spa, connected to a shopping center, near Plaza del Charco

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Riu Garoé

Exterior
Exterior
2 bars/lounges, poolside bar
Interior
Terrace/patio

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Airport transfer
  • Bar
  • Connecting rooms available
  • Spa
  • Pool
  • Gym
Main amenities
  • Daily housekeeping
  • 2 restaurants and 2 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Free area shuttle
  • Health club
  • Outdoor tennis court
  • Steam room
  • Children's pool
  • Pool bar
  • Room service
  • 2 coffee shops/cafes
For families
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Rollaway/extra beds available (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Double Room

Minibar, desk, blackout drapes, free rollaway beds

Double Room

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Renovated in 2019
Blackout drapes/curtains
  • 25 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Double Room

Minibar, desk, blackout drapes, free rollaway beds

Double Room

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Renovated in 2019
Blackout drapes/curtains
  • 25 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Double Room, Balcony

Minibar, desk, blackout drapes, free rollaway beds

Double Room, Balcony

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Renovated in 2019
Blackout drapes/curtains
  • 25 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Double Room

Minibar, desk, blackout drapes, free rollaway beds

Double Room

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Renovated in 2019
Blackout drapes/curtains
  • 25 sq m
  • Sleeps 3
  • 2 Twin Beds

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The price is P20,157
P21,568 total
includes taxes & fees
Dec 19 - Dec 20
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About the neighborhood

Map
Doctor Celestino González Padrón, 3, Urbanización La Paz, Puerto de la Cruz, Santa Cruz de Tenerife, 38400

What's nearby

  • Botanical Gardens - 8 min walk
  • La Paz Lookout - 12 min walk
  • Lago Martianez Swimming Pools - 3 min drive
  • Taoro Park - 4 min drive
  • Plaza del Charco - 4 min drive

Getting around

  • Santa Cruz de Tenerife (TFN-Tenerife North) - 26 min drive
  • Tenerife South Airport (TFS) - 68 min drive
  • Free area shuttle
  • Airport shuttle (surcharge)

Restaurants

  • ‪Bar el Camino - ‬18 min walk
  • ‪Hotel Teide Mar - ‬9 min walk
  • ‪Chiringuito Bollullo Beach - ‬7 min drive
  • ‪Zicatela - ‬3 min drive
  • ‪Apricot - ‬10 min walk

About this property

Hotel Riu Garoé

Hotel Riu Garoé puts you just a 5-minute drive from Plaza del Charco. Guests can grab a bite to eat at one of the 2 restaurants and visit the spa to be pampered with deep-tissue massages, body wraps, or facials. Other highlights include 2 bars/lounges, an outdoor pool, and a poolside bar. Fellow travelers love the helpful staff.

Languages

English, French, German, Spanish

At a glance

Hotel size

  • 190 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in start time: 2 PM; Check-in end time: 11 AM
  • Minimum check-in age: 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property enforces a smart-casual dress code during dinner at the restaurant, which includes long trousers for men.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms (speed: 25+ Mbps)

Parking

  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle (available 24 hours)*

Offsite

  • Free area shuttle

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • 2 restaurants
  • 2 bars/lounges
  • 2 coffee shops
  • Poolside bar
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children's pool
  • Mini golf
  • Free local shuttle
  • Playground
  • Babysitting (surcharge)

What to do

  • Racquetball/squash
  • Mini golf
  • Pool table
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Scuba diving nearby

Working away

  • Computer station
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Bicycle rentals
  • Pool umbrellas

Facilities

  • Built in 2002
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Health club
  • An outdoor pool
  • Arcade/game room
  • Full-service spa
  • Outdoor tennis court
  • Massage/treatment rooms
  • Steam room
  • Banquet hall

Accessibility

  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Accessible airport shuttle
  • Visual alarms in hallways
  • Handrails in hallways
  • Handrails in stairways
  • Wheelchairs available on site

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Bathrobes

Sleep well

  • Blackout drapes/curtains
  • Free rollaway/extra bed

What to enjoy

  • Furnished balcony/patio

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi (speed of 25+ Mbps)
  • Phone

More

  • Daily housekeeping
  • In-room safe (surcharge)
  • Connecting/adjoining rooms available

Special features

Spa

The onsite spa has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. The spa is open daily. There are hot springs/mineral springs on site.

Dining

Onsite venue - This buffet restaurant serves breakfast and dinner.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of EUR 80.00 per vehicle (one-way, maximum occupancy 7)
  • Safes in guestrooms can be used for EUR 2 per day
  • Spa access is available for an extra charge of EUR 15 per day

Children & extra beds

  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24.
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Riu Garoé Puerto de la Cruz
Hotel Riu Garoé Puerto de la Cruz
Hotel Riu Garoé Hotel
Hotel Riu Garoé Puerto de la Cruz
Hotel Riu Garoé Hotel Puerto de la Cruz

Frequently asked questions

Does Hotel Riu Garoé offer free cancellation for a full refund?
Yes, Hotel Riu Garoé does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Riu Garoé?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Hotel Riu Garoé?
Sorry, pets aren't allowed.
Is airport shuttle service offered by Hotel Riu Garoé?
Yes, an airport shuttle is available. The charge is EUR 80.00 per vehicle one-way.
What are the check-in and check-out times at Hotel Riu Garoé?
Check-in start time: 2 PM; Check-in end time: 11 AM. Check-out time is 11 AM.
Is there an onsite casino at Hotel Riu Garoé?
No, this hotel doesn't have a casino, but Casino Puerto de la Cruz (3-min drive) is nearby.
What is there to do at Hotel Riu Garoé and nearby?
Practice your swing on the tennis courts. Additional recreation onsite includes racquetball/squash. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Hotel Riu Garoé also has 2 bars and a steam room, as well as an arcade and a garden.
Are there restaurants at or near Hotel Riu Garoé?
Yes, there are 2 onsite restaurants.
Does Hotel Riu Garoé have any outdoor private spaces?
Yes, every room features a furnished balcony or patio.
What's the area around Hotel Riu Garoé like?
Hotel Riu Garoé is located on the boardwalk/promenade, a short 8-minute walk from Botanical Gardens and 12 minutes' walk from La Paz Lookout.

Hotel Riu Garoé Reviews

Reviews

9.6

Exceptional

10/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Exceptional

Luis Alfonso, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

The room was very comfortable and clean, the toiletries provided were excellent and the staff was polite and helpful. Accommodations match the price, totally worth it.
Andrea, 3-night trip
Verified Expedia guest review

8/10 Very Good

Some good, some bad but overall a welcoming stay
For a 4 star, top 100 hotel in the world, there were some experiences I had with it—good and bad. Bad: the WiFi goes in and out quite a bit. Not sure if it’s just a bad connection or too many people using it at once but it has been down for multiple times during our 8 night stay. Make sure to have some shows and movies downloaded. Bad: the shower floods easily. My wife used the handheld shower head since it spread less water onto the floor than the rainfall shower head. Whole bathroom floor is soaked if you use the rainfall head. Bad: I’m not sure if it’s the hotel or if it’s because I’m American but there was no microwave anywhere in the hotel. If you got leftovers from one of the amazing restaurants down the street, you can’t heat it back up since there’s no microwave or toaster or anything of the such in the hotel. So if you go out to eat, make sure to eat it all or trash it when you’re done. Good: the spa was absolutely fantastic. Everything was priced fairly for what you get and how long you get it for. The care of the massages and spa was unbeatable. Best spa my wife and I have ever gone to. Good: although there are no microwaves in the hotel, there is breakfast buffet from 0800-1030, an outdoor bar open after that, dinner buffet from 1815-1945 or 2015-2145, and an indoor bar with live music each night at the same time. So there’s honestly no need to eat out sometimes and worry about driving or parking. Good: the staff knows multiple languages.
Christian, 8-night trip
Verified Hotels.com guest review

10/10 Exceptional

Me encantaría q los bares aunque la cocina cierre tenga sándwiches y tablas d queso y jamón , porque cuando cierra la cocina solo hay bebidas sin nada para picar
IBETT, 4-night trip
Verified CheapTickets guest review

10/10 Exceptional

We had a really wonderful stay here with our three children. Beautiful hotel and sorroundings, delicious food catering to different tastes, super friendly, helpful staff. Everything works seamlessly and smoothly and we felt really well looked after. Hope we can come back soon!
Sonya, 7-night family trip
Verified Ebookers guest review

10/10 Exceptional

Joan, 7-night trip
Verified Hotels.com guest review

6/10 Good

Salaheddin, 2-night trip
Verified Hotels.com guest review

8/10 Very Good

Tranquil atmosphere away from the hustle of the nearby town , but close enough to it to enjoy
Terence, 6-night romance trip
Verified Expedia guest review

8/10 Very Good

Really exceptional, but one deadly flaw
This hotel is gorgeous and well maintained. We were upgraded to a better room and every single staff member was exceptionally friendly and helpful. Breakfast and dinner were included in our half-board rate. Food was top notch, better than cruise ship quality. Great mix of Spanish, German, and UK choices. The challenge was not to eat too much. Bar and wine prices were very fair (great spanish house wine 11€/bottle or slightly less). I will definately stay at other Riu hotels in the future BUT NOT THIS ONE. THERE IS AN UNFORGIVABLE PROBLEM: guests should plan on NO wifi available on the property. Connections in the room were zero. In public areas, there are so many conflicting wifi repeaters that your device will skip from bad connection to bad connection trying to connect. I was forced to do a highly interactive Zoom via mobile phone connection greatly annoying my colleagues and running over my 10gb of EU data which incurred a 20€ overage. The front desk said there will be no solutions until the building is rewired. I tried to connect using Android, Apple and Chromebook products from many different locations. If you need data at all, stay elsewhere. If you don't need data, you will be totally delighted by this hotel.
David, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

super clean, nice staff, swimming pool is amazing, reasonable price for drinks, tennis court is extra bonus. Shuttle bus helped us a lot to move around as well. we enjoyed our stay a lot. bad points, no wifi in the room and the dinner food quality is good, but still can be improved. overall, i highly recommend this place.
Chenbo, 6-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Loved the property and the staff will definitely return. Only negative about the half board was the evening meal protein which was not up to 4 star restaurant standards.
8-night trip with friends
Verified Expedia guest review

10/10 Exceptional

the hotel is great, we arrive at 9:30 to the hotel, the woman at desk apologies that the room is not ready but offered as to go and have breakfast' although it shouldn't be included. the food was great many options in breakfast and dinner. the staff is very friendly and helpful and the spa was great as well/
Liz, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Very friendly staff Very clean rooms , newly refurbished Fantastic buffet Didn’t like smoking on balconies or around the pool area
3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Hotel very good, staff excellent, service excellent, cleanliness excellent, food very good.
9-night romance trip
Verified Expedia guest review

10/10 Exceptional

Excellent stay
Great hotel, great staff. Appreciated and recommended. Best value for money
yaron, 3-night family trip
Verified Hotels.com guest review

8/10 Very Good

Annivesary
Good Bits. We had a great stay. All the staff were excellent, from the Reception, the Dinning Room & the Cleaners, what a 1st class job they do. The food in the restaurant is the best buffet food we've had, the choice is great & it's hot, with hot plates. The whole hotel is clean & well maintained, though it'll be interesting to see it next year after the refurbishment. Hopefully more plug sockets & USB sockets in the bedrooms. The standard bedrooms are clean, comfortable & spacious. Bad Thing. Noise Thanks to the reception staff who moved us after our 1st night, from above the restaurant & the noisey fan that kept us awake a lot of the night. 2nd room a lot quieter except for other guests. A sign in all rooms requesting guests to respect & show consideration to fellow guests that they would expect to be shown to them , especially between midnight & 8 am? Don't slam doors, keep TV volume low, Don't shout, Don't have your phone alarm go off at 5 & then 5.10 & then 5.15 etc. Unfortunately all our 4 nights sleep were unnecessarily noisey due to inconsiderate guests. Come on Riu, a small polite sign would go a long way Without the noise this place is 5 star & we will return next year, hopefully in a top floor, sea view room, as we were promised this time, but unfortunately didn't get.
Graeme, 4-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

Great hotel, perfect for a quiet relaxing holiday
Very quiet not for the youngsters, we had exactly what we wanted from this hotel a totally relaxed week. The Hotel was so clean and the staff very helpful . Food great with loads of cjoice. Took about 30 minutes to walk to a beach, great views better than taking the courtesy bus(which was freAt and ran to time)
Trudy, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Great week
From the moment we arrived and were greeted by a great reception team until the day we left a week later we experienced excellent customer service from all groups of staff. Our room was quite large and comfortable and overlooked a very pleasant garden and pool area which was very peaceful ... all the guests seemed to be there for one reason and that was to relax -- easily done. We booked bed, breakfast and evening meal --- the food was excellent -- huge range of high quality hot and cold food - not once were we stuck for choice. Congratulations to the catering team. The hotel is a little way out of town --- easy enough to walk down to - but uphill all the way back! The hotel provides a frequent shuttle service - but if it is not available when you want it a taxi will cost 4-5 euros. The whole hotel was clean and tidy Our only (very small) complaint was that the Wi-Fi seemed a little slow at times - but this was not an issue and did not in any way detract from the great stay we had at what was a 'quality' hotel. Recommended to all -- we would certainly stay here again
peter, 7-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

Very pleasant hotel
Excellent staff. Very decent breakfast and buffet dinners. Good rate.
5-night trip
Verified Expedia guest review

10/10 Exceptional

Great location, good food & entertainment.
A happy time. No downside. Would love to come again.
chris, 6-night trip
Verified Expedia guest review

8/10 Very Good

Good not great for couple with one baby
Average 4-star hotel usually catering to Charter travellers with especially a lot of German pensioners staying there. Slightly dated decor, beds with some form of plastic undercover and no air conditioning in the rooms in winter (despite the Hotels.com website saying so) makes the rooms feel a little bit uncomfortable. However, personnel was very friendly and helpful and the service was great and the breakfast buffet was very wide.
Jonas, 7-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing hotel. Engaged and friendly staff, well kept hotel, delicious food and great location. Best hotel i have ever stayed at.
5-night romance trip
Verified Hotels.com guest review

8/10 Very Good

We enjoyed our stay at the Riu Garoe, our room was big and comfortable and the whole hotel was very clean. The pool bar is good and does nice 2 for 1 cocktails in the early evening. There were good amenities in the hotel, nice pool, mini-golf etc. The location is a 35-40 minute walk to the centre of town and although there is a regular free bus service from the hotel during the day, this unfortunately does not run in the evenings so it's a bit of a walk or a taxi (which costs around 5 euros) if you want to go to town in the evening. We were a bit disappointed that there was no access to an iron at the hotel!
Rebecca, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Lovely hotel, great staff
Excellent hotel, very clean, super friendly staff. Perhaps the pool could have been bigger but that wasn't a big deal. Would definitely come back again.
Lesley, 7-night trip
Verified Expedia guest review

8/10 Very Good

Lovely hotel let down by the entertainment
Hotel was very nice. Food excellent. The only thing that let it down was the entertainment and bar service. As there was nowhere else to go locally we were tied to watching dreadful entertainment and very slow bar service. This said the rest of which hotel was excellent.
Pamela, 5-night family trip
Verified Hotels.com guest review