When I arrived at the hotel the staff member who dealt with me could not find my booking.
He asked me for evidence that I had made a booking. I showed the online information sent by expedia. Next, I was given an invoice. After explaining that I had paid already, my group was finally given the rooms we had booked. The check in took far too long, but after that things got better. My group had a pleasant stay. The staff were all friendly. The pool was great. The breakfast was ordinary, but acceptable considering the low off season room rate.