Hamburg (ZMB-Hamburg Central Train Station) - 10 min walk
HafenCity Universität Hamburg Station - 19 min walk
Steinstrasse U-Bahn - 3 min walk
Steinstraße Station - 5 min walk
South Central U-Bahn - 6 min walk
Restaurants
Restaurant Teheran - 9 min walk
Café Irma - 7 min walk
Oberhafenkantine - 9 min walk
The Garden's Table - 2 min walk
Berliner Bahnhof - 5 min walk
About this property
ibis Hamburg City
At ibis Hamburg City, you'll be just a 5-minute drive from Miniatur Wunderland and Elbe Philharmonic Hall. You can grab a bite to eat at the restaurant or wind down at the end of the day with a drink from the bar/lounge. Other highlights at this eco-certified hotel include a snack bar/deli, a terrace, and a garden. Fellow travelers like the helpful staff. Public transportation is just a short walk: Steinstrasse U-Bahn is 3 minutes and Steinstraße Station is 5 minutes.
Languages
English, German
At a glance
Hotel size
252 rooms
Arriving/Leaving
Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Check-out time is noon
Contactless check-out available
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Children
No cribs (infant beds)
Pets
Pets allowed (dogs only)*
Service animals welcome
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Onsite self parking (EUR 18 per night)
Wheelchair-accessible parking on site
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) on weekday mornings 6:30 AM–10:00 AM
Restaurant
Bar/lounge
Room service
Snack bar/deli
Working away
Business center
Services
24-hour front desk
Bicycle rentals
Facilities
Safe-deposit box at front desk
Garden
Terrace
Shopping mall on site
At least 10% of profits reinvested in community & sustainability
Onsite venue - This restaurant specializes in Regional cuisine and serves dinner only.
Onsite venue #2 - This bar serves light fare only. Open 24 hours.
Awards and affiliations
Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately EUR 19.00 for adults and EUR 9.50 for children
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of EUR 16 per pet, per day
Parking
Self parking costs EUR 18 per night
Policies
Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
Also known as
Ibis Hamburg City
Ibis Hotel Hamburg City
Accor Hamburg Alster
Ibis Hamburg Alster Hotel Hamburg
ibis Hamburg City Hotel
ibis Hamburg City Hotel
ibis Hamburg City Hamburg
ibis Hamburg City Hotel Hamburg
Frequently asked questions
Does ibis Hamburg City offer free cancellation for a full refund?
Yes, ibis Hamburg City does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at ibis Hamburg City?
Yes, dogs are welcome. There's a charge of EUR 16 per pet, per day. Service animals are exempt from fees.
Is parking offered on site at ibis Hamburg City?
Yes. Self parking costs EUR 18 per night.
What are the check-in and check-out times at ibis Hamburg City?
Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is noon. Contactless check-in and check-out are available.
Is there an onsite casino at ibis Hamburg City?
No, this hotel doesn't have a casino, but Casino Esplanade (3-min drive) is nearby.
What is there to do at ibis Hamburg City and nearby?
Ibis Hamburg City has a garden.
Are there restaurants at or near ibis Hamburg City?
Yes, there's an onsite restaurant that offers Regional cuisine.
What's the area around ibis Hamburg City like?
Ibis Hamburg City is a short 3-minute walk from Steinstrasse U-Bahn and 8 minutes' walk from Moenckebergstrasse.
ibis Hamburg City Reviews
Reviews
8.4
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.8/10
Cleanliness
8.4/10
Staff & service
7.8/10
Amenities
8.6/10
Property conditions & facilities
8.0/10
Eco-friendliness
Reviews
8/10 Very Good
November 28, 2024
Charles
Charles, 3-night business trip
Verified Hotels.com guest review
8/10 Very Good
October 24, 2024
Great stay for work, very friendly staff.
Great service, very helpful and friendly staff. Great location for the Messe and HBF, I would visit again for work. The mattress was good but not excellent.
Steven
Steven, 2-night business trip
Verified Hotels.com guest review
8/10 Very Good
October 18, 2024
I had a lovely stay, but just a couple of small suggestions: it would be great to have a kettle in the room for convenience, as going down to reception for hot water/tea was a bit of a hassle. Also, the hair dryer being fixed in the bathroom made it tricky when someone was using the shower.
WAI
WAI, 3-night trip
Verified Hotels.com guest review
6/10 Good
July 23, 2024
Overall, this is an average hotel. However, they need to upgrade their beds. We woke up with stiff, sore backs and bodies from the uncomfortable beds.
Cynthia
Cynthia, 3-night family trip
Verified Expedia guest review
8/10 Very Good
July 17, 2024
It would be excellent if the hotel had an chatle between airport and station.
Horst
Horst, 1-night trip
Verified Expedia guest review
10/10 Exceptional
July 13, 2024
The place is great, very good location and breakfast.
Ricardo
Ricardo, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
July 13, 2024
Neil
Neil, 1-night trip
Verified Hotels.com guest review
8/10 Very Good
July 6, 2024
Verified traveler
1-night trip with friends
Verified Hotels.com guest review
8/10 Very Good
May 2, 2024
Martin
Martin, 2-night business trip
Verified Hotels.com guest review
10/10 Exceptional
March 30, 2024
Clean, modern hotel within walking distance of the main train station and a short walk to the old section and Hafen City on the water.
Vincent
Vincent, 1-night family trip
Verified Hotels.com guest review
8/10 Very Good
February 17, 2024
Katherine
Katherine, 4-night trip
Verified Hotels.com guest review
6/10 Good
January 24, 2024
For 3 star was very basic with mice thrown in free
Although it was January and cold outside the room was far too hot even with the window open....then the traffic noise is immensely loud!
Air con turned low didnt work either.
Only one pillow for each person and no extras in the room so had to ask.
No tea / coffee facilities in the room like basic UK hotels always provide.
Wasn't great to see mice running between the restaurant area and lobby either at least two on two different occasions, took a video and told reception but they didn't seem that interested.
Wont let me upload photos on here.
Neil
Neil, 3-night trip
Verified Hotels.com guest review
6/10 Good
December 9, 2023
Alhassan
Alhassan, 1-night business trip
Verified Expedia guest review
2/10 Poor
August 17, 2023
Alan
Alan, 3-night trip
Verified Hotels.com guest review
4/10 Fair
August 9, 2023
Jason
Jason, 1-night trip
Verified Hotels.com guest review
6/10 Good
July 18, 2023
Was expecting best quality for the price . No coffee or refri on the room. No good info about tourism on the living room.
No recognizing hotels.com gold status etc
Verified traveler
3-night trip
Verified Hotels.com guest review
4/10 Fair
July 13, 2023
Too cheap to be good
- The room did not have a proper bed, it was a hard thin layer that looked more like a blanket.
- The staff does not speak English well and have a very bad attitude towards the foreigners, specially from the US
- It is overcrowded and small as a lot of people travel on budget.
- The location is a bit odd as you have to pass under a bridge or take your luggages up and down the stairs for shortcut
- There were a lot of construction and new development around that wasn't open and made this place look like a ghetto
Siavash
Siavash, 2-night trip
Verified Hotels.com guest review
8/10 Very Good
June 12, 2023
The room was nice, modern and clean.
It was too bad that you couldn’t get anything at the cafe after breakfast was finished.
Trinidad
Trinidad, 3-night trip
Verified Expedia guest review
8/10 Very Good
May 17, 2023
Myriam
Myriam, 1-night trip
Verified Hotels.com guest review
8/10 Very Good
April 28, 2023
Annabelle
Annabelle, 2-night trip
Verified Hotels.com guest review
6/10 Good
April 4, 2023
Worst pillow ever experienced in a hotel in 30 years.
Craig
Craig, 2-night business trip
Verified Expedia guest review
8/10 Very Good
December 24, 2022
Christopher
Christopher, 1-night trip
Verified Hotels.com guest review
6/10 Good
August 22, 2022
Overall is ok yet air conditioning was too loud that I didn’t manage sleeping all night
Noha
Noha, 2-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
July 5, 2022
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Eric
Eric, 1-night business trip
Verified Expedia guest review
8/10 Very Good
May 26, 2022
The hotel was difficult to find from the train station at first, but I learned my way. The location is good. The mattress was the worst of any of my 5 hotels in Germany. It was quite thin, more like a futon over a base. My back ached each morning. I did not like this.