Pros: excellent, warm and helpful owners, good price, fairly good room, good air conditioning in room, daily maid service, (and they did my laundry!!) quiet, safe, 15th century courtyard., bed was comfy. Owner helped me with daily sightseeing-excursion plans. Her twin babies are cute! Cons: older furniture in room, poor TV reception for English channels in evening hours, difficult and slippery cobblestone streets and steep stairs for those with mobility problems, no credit cards but cash only (make sure you understand that owner talks in Euros only and not dollars or kunas); difficult to find in alley and owners not always available at desk or door when needed, you need to call for them behind their curtain of their private apartment--bell at desk would help. I would return to this hotel!