6/10 Good
July 26, 2024
The location of the property was ideal. Everything within walking distance. It was loud in the evening due to clubs and bars underneath the apartments but ok as we had teenage children with us.
I was disappointed with the kitchen equipment available. There was no baking trays or microwave. No cleaning products, no way to dry clothes other than drape over the balcony which wasn't the cleanest.
There was a kettle and toaster, washing machine but both were really dated. Would benefit from update to the appliances.
There was Air con, but only one small unit in the living room. None of the bedrooms had air con or fans. We asked at reception and they purchased two fans for us.
There was an issue with the access to the pool, we had to ask for fobs. We were given 5 but only 2 worked. We had to speak to people over and over again to resolve the issue.
In some of the rooms, the light bulbs didn't work or were non existent so we had to put lamps in those rooms to be able to see.
The communication on arrival, and the duration was scarce and there wasn't anyone available for us to check out and therefore we left the keys with the concierge.
The room was really dated and needs to be updated. All apartments available were under the same advert, I think it would benefit to advertise them individually so you know which apartment you're booking as it feels a bit of false advertising. There was also construction work taking place on the grounds which we were not notified of.
Anna-Marie
Anna-Marie, 7-night family trip
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