2/10 Poor
February 16, 2020
Barely a hotel
My visit started with an arrival at about 4pm, only to find the door locked and no answer on the phone number provided on the door despite multiple calls. In desperation I went around back--perhaps a service person could be found. By chance the kitchen boss was coming up the stairs from the basement. I explained and she apologized profusely and was very helpful. She said I should have been given an entry code or lockbox info so I could get the key to my room...Anyway, I was lucky.
She told me breakfast started at 7 if I wanted it; since I probably didn't I asked if I could just get an espresso--no problem. That was true the next morning but the one after that, and another one, the door to the restaurant was locked; later I was told that was because nobody was expected for breakfast; they should tell all the guests that (the hotel literature simply says breakfast starts at 7...).
But what finished off my respect for the hotel was when I came back to the room around 6pm a couple days later and found the door ajar, and a key in the door (not my key). Yikes. I went down and spoke to the bartender--poor woman since it had nothing to do with her. She called someone and was told it was the room maid....
The room itself had a table but no desk and the table was not near an outlet...not convenient for working.
What I can say that I liked was 1) some people (when they were available) were very helpful and 2) the espresso (when I could get one) was very good.
Verified traveler
7-night business trip
Verified Hotels.com guest review
