2/10 Poor
January 3, 2025
Awful Experience
Unfortunately the most awful hotel experience we've ever had. Save yourself the stress and avoid at all costs.
Starting with the check-in, our room wasn't ready until 2.5 hours past the check-in time because of an unorganized cleaning schedule. Not a big deal, but for a "luxury" hotel, they should be on top of this stuff.
Then we came home from dinner to the loudest music we've ever heard. There is no sound-proofing in these rooms (you can hear even a footstep in the hall) so the music was deafening in the room. We could barely hear ourselves speak, let alone sleep. We were told it was a private party... so not even a hotel restaurant or bar that we could enjoy ourselves.
The following morning we wanted to leave the hotel because of how terrible the day before was. They convinced us to stay, assuring us that there would be no music that next night. This turned out to be a complete lie because there was in fact another private party. Same experience with blasting music until late in the night.
Two awful sleeps, in this "luxury" "wellness" hotel, so finally we checked out early the next day and went to a different hotel. Just overall super disappointing.
Bridget
Bridget, 3-night trip
Verified Hotels.com guest review
