Very helpful and nice staff, though one could not speak english well. On the other hand, the other one we met was fluent in english. Hotel is slightly on the outside of Marianske Lazne and located at the other end compared to the railway and main bus station. The room was very nice, spacious and clean. The hotel is located in a quiet area and looks newly restored. The selection at breakfast was the best among the hotels we stayed at (no hot food though). We could have wished for a fridge and had to ask staff to get help to heat baby food, which they gladly did. We did not investigate other facilities, but I got the feeling they are limited. We walked to the village which is not too far away. This was definitely the best of the six hotels we stayed at during our Czech trip.