2/10 Poor
August 25, 2019
My flight landed in Belo Horizonte at around midnight, so it was 1:30am by the time I arrived at the hotel. There was no one there. The lights were out. The sliding doors didn’t open. I had to find another hotel to stay the night. The next morning I returned to My Place Savassi hotel and complained that there was no one there the previous night. They said that I should have rung the doorbell. I could barely find the tiny, unmarked button. The whole point of a hotel is to be open. Or at least leave a light on and display a sign asking you to ring the bell.
Verified traveler
5-night business trip
Verified Expedia guest review