2/10 Poor
November 6, 2024
should be named Vernals Worst Value Inn
If I could offer a zero star review about this stay, I would. The biggerst complaint I have is the cleanliness. The whole room just gave off the dingy atmosphere of a place that hadn't seen a good enough cleaning in awhile. On the surface it was clean, but when you look closer you notice stains on the bed sheets, walls, and more. All of this wouldn't have been a huge issue until my dog found a dead mouse in our room. We decided to leave and just suffer the late night four hour drive back to SLC. When I talked to the man behind the desk, John is his name I believe, he was all apologetic about the situation, and accepted full responsibility for it when I showed him the pictures. He instructed me to call our booking agency and request a refund, and he would approve it when they called him. Well, we did that and he denied us our refund. He also failed to mention anything about a pet fee and charged my card without discussing the issue with me He then told his boss a string of lies. Starting with telling her he asked me if I had a pet when I checked in and I told him we did not. So he claims that I lied to him, even though no conversation about this took place. He claimed there was no mouse or dead critter in the room when he checked after we left. He also told her that I said my dog had dragged the mouse in, which was not the case. Overall, I am unhappy about this stay and would have rather just slept in my car under a bridge, if Vernal had any bridges that is.
Dakota
Dakota, 1-night trip
Verified Hotels.com guest review