The hotel is very basic and did not have many English speaking staff. The middle-aged receptionist was rude and confrontational. We specifically chose this hotel as check out was advertised as midnight. We had a late bus to catch making this check out time crucial for us to arrive back, shower and rest before leaving. Upon arriving, we were told that check out was at noon. The hotel management explicitly stated that the error was a mistake on Expedia's end and refused to accept any responsibility.
After much negotiation, another staff member promised a slightly later check out at 2pm and exclusive use of the common room. This arrangement was still highly inconvenient as it interrupted our plans for the day and meant we did not have use of a room to shower and rest prior to us leaving.
Although, it was not an ideal solution, we agreed as there were few alternative options and they did not offer a refund. The staff member assured us she would communicate this arrangement to all other colleagues. However, when we checked out the next morning, we were told we could not have the key to the common room and that we had to share it with other guests. The hotel management was also highly confrontational and refused to clarify with this misunderstanding with her staff, thus making a bad situation even worse.