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Grupotel Orient

4.0 star property
Family-friendly hotel with spa, near El Arenal Beach

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grupotel Orient

Aerial view
Bar (on property)
Bar (on property)
Balcony view
Terrace/patio

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Gym
    Gym
  • Spa
    Spa
  • Pool
    Pool
  • Non-smoking
    Non-smoking
  • Laundry facilities
    Laundry facilities
Main amenities
  • Daily housekeeping
  • Near the beach
  • Restaurant and bar/lounge
  • Full-service spa
  • Indoor pool and outdoor pool
  • 4 outdoor tennis courts
  • Fitness center
  • Sauna
  • Children's pool
  • Spa tub
  • Pool bar
  • Coffee shop/cafe
For families
  • Free cribs/infant beds
  • Children's pool
  • Private bathroom
  • Cable/satellite TV service
  • Garden
  • Terrace

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Double Room Single Use, Partial Sea View

Minibar, in-room safe, desk, free cribs/infant beds

Double Room Single Use, Partial Sea View

Highlights

Balcony or patio
Air conditioning
Free cribs/infant beds
Flat-screen TV
Private bathroom
Hair dryer
Minibar
Cable/satellite channels
  • 18 sq m
  • Partial sea view
  • Sleeps 1
  • 2 Twin Beds

View all photos for Double Room (2 Adults)

Minibar, in-room safe, desk, free cribs/infant beds

Double Room (2 Adults)

Highlights

Balcony or patio
Air conditioning
Free cribs/infant beds
Flat-screen TV
Private bathroom
Hair dryer
Minibar
Cable/satellite channels
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room Single Use, Pool View

Minibar, in-room safe, desk, free cribs/infant beds

Double Room Single Use, Pool View

Highlights

Balcony or patio
Air conditioning
Free cribs/infant beds
Flat-screen TV
Private bathroom
Hair dryer
Minibar
Cable/satellite channels
  • 18 sq m
  • Sleeps 1
  • 2 Twin Beds

View all photos for Double Room, Partial Sea View (2 Adults)

Minibar, in-room safe, desk, free cribs/infant beds

Double Room, Partial Sea View (2 Adults)

Highlights

Balcony or patio
Air conditioning
Free cribs/infant beds
Flat-screen TV
Private bathroom
Hair dryer
Minibar
Cable/satellite channels
  • 18 sq m
  • Partial sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room Single Use

Minibar, in-room safe, desk, free cribs/infant beds

Double Room Single Use

Highlights

Balcony or patio
Air conditioning
Free cribs/infant beds
Flat-screen TV
Private bathroom
Hair dryer
Minibar
Cable/satellite channels
  • 18 sq m
  • Sleeps 1
  • 2 Twin Beds

View all photos for Double Room, Pool View (2 Adults)

Minibar, in-room safe, desk, free cribs/infant beds

Double Room, Pool View (2 Adults)

Highlights

Balcony or patio
Air conditioning
Free cribs/infant beds
Flat-screen TV
Private bathroom
Hair dryer
Minibar
Cable/satellite channels
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Single Room

Minibar, in-room safe, desk, free cribs/infant beds

Single Room

Highlights

Balcony or patio
Air conditioning
Free cribs/infant beds
Flat-screen TV
Private bathroom
Hair dryer
Minibar
Cable/satellite channels
  • 10 sq m
  • Sleeps 1
  • 1 Twin Bed

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About the neighborhood

Map
Carrer de la Duna, 3, Palma de Mallorca, Palma de Mallorca, Mallorca, 7600

What's nearby

  • Playa de Palma - 9 min walk
  • Palma Aquarium - 6 min drive
  • El Arenal Beach - 9 min drive
  • Port of Palma de Mallorca - 17 min drive
  • Cathedral of Santa Maria of Palma - 17 min drive

Getting around

  • Palma de Mallorca Airport (PMI) - 13 min drive
  • Palma de Mallorca Son Fuster Station - 18 min drive
  • Marratxi Poligon Station - 18 min drive
  • Marratxi Pont d Inca Nou Station - 19 min drive
  • Area shuttle (surcharge)

Restaurants

  • ‪Megapark - ‬9 min walk
  • ‪Bierkönig - ‬11 min walk
  • ‪Levita Cafe - ‬7 min walk
  • ‪Bamboleo - ‬10 min walk
  • ‪Balneario 6 - ‬12 min walk

About this property

Grupotel Orient

When you stay at Grupotel Orient, you'll be within a 10-minute drive of Playa de Palma and El Arenal Beach. Guests can be pampered with spa services at the spa and grab a bite to eat at the coffee shop/cafe. Other highlights at this eco-certified hotel include an indoor pool, an outdoor pool, and a poolside bar.

All inclusive

All-inclusive room rates at Grupotel Orient are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

Bulgarian, Dutch, English, French, German, Italian, Romanian, Russian, Spanish, Ukrainian

At a glance

Hotel size

  • 272 rooms
  • Arranged over 7 floors

Arriving/Leaving

  • Check-in start time: 2:00 PM; Check-in end time: anytime
  • Contactless check-in available
  • Minimum check-in age: 18
  • Check-out time is noon
  • Contactless check-out available

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No onsite parking

Offsite

  • Area shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Snack bar/deli

Traveling with children

  • Children's pool
  • Mini golf

What to do

  • Mini golf
  • Mountain biking
  • Pool table
  • Bicycle tour information
  • Beach nearby
  • Access to nearby health club

Working away

  • Meeting room
  • Computer station
  • Conference space (2045 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Bicycle rentals
  • Bike shop
  • Bike repair services
  • Electric bike charging stations
  • Bike cleaning
  • Bike storage
  • Pool loungers

Facilities

  • 1 building/tower
  • Built in 1971
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Television in common areas
  • Fitness center
  • An outdoor pool
  • An indoor pool
  • Arcade/game room
  • Bicycle parking
  • Full-service spa
  • Spa tub
  • 4 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Pool hoist on site

Room amenities

Be entertained

  • 40-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar

Sleep well

  • Free crib/infant bed
  • Bed sheets provided

What to enjoy

  • Balcony or patio

Freshen up

  • Private bathroom
  • Shower only
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

The onsite spa has massage/treatment rooms. The spa is equipped with Turkish bath/hammam.

Dining

Onsite venue - This buffet restaurant specializes in international cuisine and serves dinner only.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 30 April, EUR 0.83 per person, per night, up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May - 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

Optional extras

  • Area shuttle service is offered for an extra charge

Policies

Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher, a security system and a first aid kit on site.
This property accepts major credit cards, debit cards and cash.
Cashless transactions are available.
Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Please note this property enforces a strict dress code in its dining outlets. In the evening, men should wear pants, long or short-sleeved collared shirts, and appropriate footwear.
Fee for in-room wireless Internet: EUR 5 per day (rates may vary). Fee for wireless Internet in public areas: EUR 5 per day (rates may vary).
Property Registration Number H-PM-2155

Also known as

Grupotel Orient
Grupotel Orient Hotel
Grupotel Orient Hotel Playa de Palma
Grupotel Orient Playa de Palma
Grupotel Orient Playa De Palma, Majorca
Grupotel Orient Hotel
Grupotel Orient Palma de Mallorca
Grupotel Orient Hotel Palma de Mallorca

Frequently asked questions

Does Grupotel Orient offer free cancellation for a full refund?
Yes, Grupotel Orient does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Grupotel Orient?
Yes, there's an indoor pool, an outdoor pool, and a children's pool.
Are pets allowed at Grupotel Orient?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Grupotel Orient?
Sorry, there's no onsite parking at Grupotel Orient.
What are the check-in and check-out times at Grupotel Orient?
Check-in start time: 2:00 PM; Check-in end time: anytime. Check-out time is noon. Contactless check-in and check-out are available.
Is there an onsite casino at Grupotel Orient?
No, this hotel doesn't have a casino, but Mallorca Casino (15-min drive) is nearby.
What is there to do at Grupotel Orient and nearby?
Have fun with onsite activities such as mountain biking, and improve your game on the tennis courts. Indulge in a treatment at the spa and soothe your senses in the spa tub. Grupotel Orient also has an outdoor pool, a sauna, and a Turkish bath, as well as an arcade, a garden, and access to a nearby health club.
Are there restaurants at or near Grupotel Orient?
Yes, there's an onsite restaurant that offers international cuisine.
Does Grupotel Orient have any outdoor private spaces?
Yes, every room features a balcony or patio.
What's the area around Grupotel Orient like?
Grupotel Orient is a short 9-minute walk from Playa de Palma and 12 minutes' walk from La Porciuncula Church.

Grupotel Orient Reviews

Reviews

8.4

Very Good

8.8/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Exceptional

Bethan, 5-night family trip
Verified Hotels.com guest review

8/10 Very Good

Grupotel Orient in Mallorca advertises itself as a four-star establishment, but in reality, it is more akin to a good three-star hotel. While it was clean, the facilities have clearly aged and no longer meet the standards one would expect from a four-star property. The hotel staff were quite authoritarian, creating the impression that they were looking for any opportunity to impose rules, which negatively affected the overall experience. Another downside was the air conditioning system, which could not be adjusted to the desired temperature but was instead set according to the hotel's preference. Additionally, the pool and sun loungers were insufficient for the size of the hotel, which has seven floors. Even at the pool's opening time at 10 a.m., there was already a queue for sun loungers. On the positive side, the hotel is well-located, just a 15-minute walk from the beach. The beach itself was a true oasis of relaxation, with a beautiful sea that made the effort worthwhile. In conclusion, the hotel does not live up to its four-star rating, and the overall experience was mixed, with both positive and negative aspects.
Ramona, 8-night family trip
Verified Expedia guest review

6/10 Good

The property is ok, but a lot could be improved with the facilities and warmness of staff. Had to pay cash for a towel deposit which was unexpected and didn't have any.
Jessica, 2-night family trip
Verified Expedia guest review

8/10 Very Good

Only a one night stay but comfortable & with a pleasant view - always a plus when you want to relax in the evening.
Debra, 1-night trip
Verified Hotels.com guest review

6/10 Good

The restaurant and staff and choice of food was beyond my expectations, i would definitely rate that a 4 star. The spar facilities also fab! Hotel rooms i would rate a 3* as certain things are in need of an upgrade. Their was alot of noise all throughout the nights, "lots of knocking on doors, there was no consideration towards the other guests at all"! When notified reception, it was delt with very well however it's a constant turnover so the same problem with a different room, had minimal sleep over 2 of the nights. It was mentioned from a female member of reception staff that, we try and put all the old together on the same floor, "so what about young families with small children "do you also have a seperate floor for them"! Nobody likes to be put in a box only for you to accommodate the customer's you find matter the most!
Sylvia, 3-night trip
Verified Ebookers guest review

10/10 Exceptional

Everything excellent!!
Jairo, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Excellent
Wayne Anthony, 4-night trip
Verified Expedia guest review

8/10 Very Good

Wonderful hotel
Ria, 3-night trip
Verified Expedia guest review

8/10 Very Good

Bernardo, 3-night trip
Verified Expedia guest review

8/10 Very Good

Scott, 7-night trip
Verified Hotels.com guest review

8/10 Very Good

Beds are very stiff and a little expensive for an all inclusive but the included drinks were good. The food was pretty good! Staff at the front desk was very friendly and the dining area staff were amazing.
2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Andris, 5-night trip
Verified Expedia guest review

4/10 Fair

Shereen, 6-night trip
Verified Hotels.com guest review

8/10 Very Good

Good location to the beach. Only 10 min walk. Property is nice. Clean and fairly modern. Big percentage of German visitors. Staff are accommodating. Views from the rooms are not the best.
1-night trip
Verified Expedia guest review

10/10 Exceptional

Maria, 6-night trip
Verified Hotels.com guest review

8/10 Very Good

Comfortable stay
A very good stay, room was very modern and clean, food was fantastic as was the service,
Wayne, 4-night family trip
Verified Hotels.com guest review

8/10 Very Good

Nice hotel
Hotel was very clean as were the rooms. Majority of staff helpful and polite. One draw back is that there is quite a steep hill up to the entrance. On the whole I would return.
david, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Unique part of the hotel was friendly, helpful and very kind of staff they had. I would like to recommend to everyone to stay ın Grupotel Orient, where we felt safe, welcomed, enjoyed every minute of our stay. The night shows and kive musics were also good surprise. Thank you for management who thought about every details to make their guests to feel comfortable like at home and thank you to all workers of the hotel, who did not work to just earn a wage but put their good heart and lights on work and services.
7-night trip
Verified Expedia guest review

10/10 Exceptional

Staff all very friendly Spotlessly clean the whole property and pool areas Food, for an all inclusive hotel was excellent
3-night romance trip
Verified Expedia guest review

8/10 Very Good

Good value for money
Pleasant solo stay during the first week of October, but the weather was a bit hit and miss and not warm enough for pleasant swimming in my opinion. The hotel is really good value for money with the inclusive buffet meals and unlimited use of the outdoor pool and the spa/wellness centre which includes a wet and dry sauna and indoor pool. If you're a light sleeper I'd advise requesting a room on the rear side of the building. The front side can be subject to noise from entertainment out the front. I requested to move and was given a quieter room without issue.
6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Very friendly and helpful staff! The hotel even prepared some dinner for us although we were late and the restaurant was already closed.
2-night trip
Verified Expedia guest review

8/10 Very Good

Good food, rooms but no parking & terrible manager
I was staying at the orient for one night on a stopover and overall the hotel was great, reception staff were great. Food was good and I really enjoyed the hotel overall. I only had one issue and that was with the manager. First of all I was stopping over for one night only and I would have a hire car so I chose this hotel as it clearly states that it has free parking. As I was unable to find the parking I pulled up outside the hotel (which is on a side street and not in a very busy area) in a spot designed for the shuttle bus, as I was only going to be there for 2 minutes while I ran in to reception to ask them whereabouts the parking was. It was approximately 00:00 and just as I got out of the car a person who told me he was the hotel manager immidately rushed over the me and told me that I must move immediately, I said sorry is it okay if I leave it there for two minutes to go and speak to the reception about parking. Immediately and aggressively he said "no you must move the car now and I am copalling the police" I was shocked to say the least and I said I'm sorry I don't think that's necessary it's only for a minute while I run in and ask about parking. Very abruptly he responded with "there is no parking, I'll call the police. Park somewhere else" I said I'm sorry but where am I supposed to park? The hotels.com website clearly states free parking" He said that these aren't the hotel website so it's none of his concern and mentioned the police again.
Jack, 1-night business trip
Verified Hotels.com guest review

8/10 Very Good

Good Quality and Good Facilities
Great Hotel. A bit of a walk up the hill to get there from the beach but really good facilities and quite chilled
Denzil, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Perfect for a few days away.
Beautiful hotel, very clean and modern throughout, room was amazing and cleaned daily. Food was superb, all diets catered for and very tasty. Can't fault the hotel at all and i got it at a great price and was upgraded to a double room from a single. Would definitely return. 10 minutes from the airport by taxi, near to a bus stop to take you to Palma, and 5 minute walk from the beach. I think I was the only English person there as everybody else seemed to be German, but I travel to get away from home so this suited me just fine :-)
Steven, 3-night trip
Verified Hotels.com guest review

4/10 Fair

Very rude staff in hotel's restaurant.
I bought a full board with this hotel, meaning breakfast, lunch and dinners were included. On our second day waiter at the restaurant was super rude during lunch. He was telling me that our names were not on the list. He was very agitated, yelled at us in front of other patrons. I firmly asked him for his name, but he covered his name tag and run away. It was very humiliating scene. I have complained to the hotel's manager, but he told that he already spoke to the waiter and apparently the waiter thought that we are from another hotel. He sent us a bottle of wine, but I felt that the whole situation was completely mismanaged and the waiter never apologised to us. One thing I would suggest - simple wrist bracelet appropriately colour coded would eliminate this type of situation in the future. May be recognising that some waiters are more suited to work as security officers would be a much better fit, would also help. The whole incident left a really sour taste and I am not planning to return to this hotel.
Iryna, 6-night trip
Verified Travelocity guest review