4/10 Fair
December 3, 2024
Let us down.
Called me a week in advance. Asked me if I was celebrating a special occasion (our 10 year anniversary). Also, if we had any allergies.
Check in great. Place is beautiful. Facade of castle from outside a little tired.
After checking into room, noticed a fly and insect infestation later in bathroom. Informed management. They took pictures. Nothing done or followed up.
Dinner outstanding, the service is amazing and the staff really are well trained. Almost too much! (007 like with their earphones!).
Returned to room, TV not working. To their credit, manager brought another TV - it's 10.30pm now. Still nothing done about insects (I have video and pictures too - review isn't letting me upload them).
Breakfast 10/10, again top notch service. Credit to their staff.
Went for a walk around grounds. Lovely.
On checkout, no mention of issues. Dinner and wine came to £200+ and the overnight stay £300+
For a romantic, overnight experience. To fork out almost £600, I was not impressed. I'm disappointed. I expected big things from this place - we'd been wanting to come here for a long time.
Informed hotel of our feedback on checkout survey. It's been a few days, still not heard from them.
Sadly, we won't be returning.
Verified traveler
1-night trip
Verified Hotels.com guest review
