Susesi Luxury Resort - All Inclusive

- WiFi is extremely bad in the rooms; - the website mentions that it's all inclusive, however it is Not inclusive of all the restaurants and room service is extra charge - which is quite misleading, other resorts I stayed at in Belek mentioning "all inclusive" included everything within the resort; - Service team needs time to understand simple English, it was very difficult to ask for simple things from staff because their comprehension of English is very poor; - extra food during breakfast/dinner was checked with staff if can be taken to our room to ensure no food waste, they declined and threw the food away; - quality of food could be better for the amount paid for the stay

This place was amazing. So happy with the service provided.

Room service very poor. Guest relations unable to book rest even on 3 days notice. Food is very basic, fish terrible for 5star hotel. All-inVery far from 5 star, imho at most 4* minus minus. Rooms in terrible conditions, not refurbished. Chlorine smell in hallways for many hours. Beach dearty... smoke...Not recommended...

Looks nothing like the pictures and the food was not 5 star

I booked royal suite costing roughly £500/night during dec/jan. The hotel is completely outdated. Not what you expect for 5 star. Air con is so noisy like your in 3rd world country, haven't seen these in years and the air flow is annoying, it blows straight into your face. There is dampness in the rooms by the corner, it is always wet. My 1st night was freezing as air con did not work due to faulty fusing which took them 1 day to rectify, which also blew my extension cable and travel adaptor. Toilets leave foul smell and 1 was worse than other, no ventilation in there. As for food they cater to Russians, so it was terrible. Not even any Turkish food available. The Italian and Chinese a la carte was decent. I have tried steak few different places in Turkey and they all taste the same. Generally i did not have any food poisening so i guess it was ok and edible. The butler was like a glorified telephone, nothing spectacular and very slow. It was convenient by having them on WhatsApp to message them directly instead of having to call reception or room service. Room service was always slow and food never came hot. I spent my whole stay with cold food whenever i got room service. As a british asain muslim food is not great at all. if you have kids take a lot of snacks ready meal lunch etc. Spa in the resort is nothing spectacular, they have a male therapist who was ok. Massages are all the same no matter what it is called. They just use different oils and charge you diffe

Great staff, excellent food and a great hotel experience.

Everything was excellent except that they opened the door of our room 3 times One of them we were totally naked and they didn't apologize

We were not sure what to expect of such a large resort after having stayed for 5 weeks travelling in Turkey staying at small properties. We loved the resort. Beautiful room, spacious, comfortable bed, great air conditioning, strong wi fi. At this time of year the pool wasn't crowded, chaises were easy to find, the sea fantastic to swim in and we really enjoyed our stay. The main restaurant was good - there is a lot of variety. The hotel was very clean and well maintained and our room spotless. Would stay again without hesitation.

We had an amazing time at Susesi, it is a beautiful resort with lots of kid friendly activities and a lovely beach. The buffet spread was fantastic and the service was good.

The pool area and restaurants were lovely. The hotel is let down by the dated furnishings in the rooms and the very impolite staff we encountered on our 1st night. From the rude lady at guest services that checked us in with a nasty stand offish attitude to the waiter that screamed at his colleague who was serving us drinks after the buffet had closed - ignoring the fact that we had just arrived due to flight delays. This really must be addressed as it appeared to us that the staff chose whom they wanted to be nice to. The hotel failed to disclose the fact that guests were only allowed one a la carte reservation per stay. This was very disappointing as the buffet was very bland and very limited options. The entertainment was good but geared towards children, not great for a girls holiday as the evenings were boring. I definitely will not be visiting again!!!!