2/10 Poor
November 17, 2024
Roach infestation in room & poor customer service
My mom and I always enjoyed staying here many times before and never had an issue until this reservation. We got there late at night after 7.5 hours of driving, we tired and wanted to eat our dinner. We get into the room and immediately discovered multiple roaches roaming on the table and the bathroom. We decided to stick out and I was awaken my the sensation of roach crawling on top of my head. I took a picture of the one we stepped on in the bathroom for proof. Reported it to the lady at the reception desk. Only to receive an empty apology and the promise the manager would contact me to compensate me for the poor customer service. Have yet to receive a phone call and I do not think it will come. But I wanted to leave this review for others. I usually got rooms on the 3rd floor with no infestation. This time it was the 2nd floor. My only advice is if you still wish to book a room here, insist upon a room on the 3rd floor in my opinion.
Verified traveler
1-night business trip
Verified Hotels.com guest review